# Polls the current connection status of an active or recently initiated chat session

Returns the current connection state of the specified chat session. Accepts an optional `'userID'` query parameter to scope the response. This is a polling endpoint with a higher throttle threshold.

## Endpoint

`GET /dcapi/tools/chat/{sessionId}/chatStatus`

## Request

### Request URL

https://[serverurl](https://www.manageengine.com/products/desktop-central/help/api/cloud/oauth-authentication-endpoint-domain.html)/dcapi/tools/chat/{sessionId}/chatStatus

### Scope

`DesktopCentralCloud.Tools.READ`

### Header

`Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52`

### Request Parameters

#### Request Headers

- **Accept** (`string`, Mandatory): `application/json`

#### Path Parameters

- **sessionId** (`string`, Mandatory): The unique identifier of the session

#### Query Parameters

- **userID** (`long`, Optional): User resource ID to scope the chat status response to a specific user in a multi-user session

### Sample Request

```curl
curl --request GET \
  --url https://appdomains/dcapi/tools/chat/{sessionId}/chatStatus \
  --header 'Accept: application/json' \
  --header 'Authorization: Zoho-oauthtoken  d92d4xxxxxxxxxxxxx15f52'
```

## Response

### HTTP 200

Response body: `application/json`

- JSON Object
  - **sessionId** (`long`): Unique identifier of the chat session
  - **connectionStatus** (`string`): Current connection state: connected, disconnected, or pending
  - **agentStatus** (`string`): Agent availability status: active or inactive

### Sample Response

```json
{
  "connectionStatus": "connected",
  "sessionId": 998877665544,
  "agentStatus": "active"
}
```

### Possible Response Codes

- **200**: HTTP code

## Rate Limit

![](https://www.zohowebstatic.com/sites/zweb/images/people/ico-help.png)

**Duration:** 1 minute | **Threshold:** 60 | **Lock period:** 5 minutes

Duration - Time window for the threshold.  
Threshold - Number of API calls allowed within the specified duration.  
Lock Period - Wait time before consecutive API requests.