Returns the remote control feature properties for the current technician, including viewer type preferences, gateway availability, and session capabilities needed before initiating a remote session.
get /dcapi/tools/remoteControl/properties
https://{serverurl}/dcapi/tools/remoteControl/properties
Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52
curl --request GET \
--url https://appdomains/dcapi/tools/remoteControl/properties \
--header 'Accept: application/json' \
--header 'Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52'Remote viewer type in use: HTML5 or ActiveX
true if the gateway server is reachable and available
true if in-session chat is enabled for remote control
true if file transfer is enabled during remote sessions
true if screen recording is configured for remote sessions
true if multiple simultaneous remote sessions are allowed
{
"viewerType": "HTML5",
"isChatEnabled": true,
"isScreenRecordingEnabled": true,
"isGatewayAvailable": true,
"isFileTransferEnabled": true,
"isMultiSessionEnabled": false
}
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Duration: 1 minute | Threshold: 30 | Lock period: 5 minutes
Duration - Time window for the threshold.
Threshold - Number of API calls allowed within the specified duration.
Lock Period - Wait time before consecutive API requests.
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