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Installing WAN agents and Distribution server

While adding a remote office, if you have chosen the communication type through a distribution server, installing a distribution server is a mandatory step. Similarly you have to install WAN agents across all the computers you are managing in a remote office.

Installing Distribution Server to Remote Offices

Distribution server is needed to be installed on a dedicated computer with static IP address for hassle free communication. Distribution server can be installed either manually or automatically.

Installing Distribution server automatically

Distribution Server can be installed automatically while adding a remote office by following the below steps,

    1. While adding the remote office, in the Remote Agent Installation section, enable Install WAN Agent automatically check box, to install distribution server automatically.
To install Distribution server automatically, under Remote office agent Installation section, ensure that you specify the Domain credentials with administrator privileges to all the computers managed in the remote office.

Alternatively, it can also be installed automatically by following the steps given below,

    1. Under SoM, select the Remote Offices tab.

    2. In the Actions column, click actions and select Install DS against the remote office you have added.

Installing Distribution server manually

Distribution server can be installed manually to the required remote office, by following the steps given below:

    1. Under SoM, select the Remote Offices tab

    2. In the Download Agent column, against the remote office you added, click the Download WAN Agent + Distribution Server icon

    3. Save the .zip file in the computer on which you want to install the distribution server

    4. Extract the contents of the zip file

    5. Open command prompt with run as admin privilege and navigate to the location of extracted zip folder and run the command setup.bat

    6. Select option 1 to install distribution server in this computer or select option 3 to install distribution server in this computer and the WAN agents in multiple computers. Before selecting the option to install WAN agents in multiple computers check if you have added all the computers while adding a remote office or edit the .txt file in the extracted folder and add all the computers name to which the agent has to be installed. Each computer has to be specified in separate line.

You have now successfully deployed the distribution server to the required remote office.

Installing WAN Agents to Computers in Remote Offices

WAN agents are needed to be installed in the computers you want to manage in a remote office. Wan agents can be installed either manually or automatically.

Installing WAN agents automatically

WAN agents can be installed automatically while adding remote office. To deploy WAN agents automatically while adding a remote office, follow the steps given below,

    1. While adding a remote office, in the Remote office agent installation section, enable Install WAN agent automatically check box to install WAN agents automatically. When the communication is happening through Distribution server, the WAN agent installation will be initiated when the distribution server contacts the Desktop Central server .
To install WAN agents automatically, under Remote office agent Installation section, ensure that you specify the Domain credentials with administrator privileges to all the computers managed in the remote office.
If you move computers across various remote offices, the targeted remote office agents will get installed in the computers automatically.

You have successfully installed WAN agents to computers in a remote office.

You can also retry agent installation on failed targets automatically, by enabling the Retry agent installation check box available in Settings under SOM.

Installing WAN agents manually

To install a WAN agent manually, follow the steps given below:

    1. Under SoM, select the Remote Offices tab

    2. In the Download Agent column, against the remote office you added, click the Download WAN Agent icon

    3. Save the .zip file in the computer on which you want to install the distribution server

    4. Extract the contents of the zip file

    5. If you are installing agents on multiple computers, add all the names of the computers in which the agent has to be installed in the computernames.txt file

    6. Open a command prompt with run as admin privilege and navigate to the location of extracted zip folder and run the command setup.bat

    7. Select option 2 to install WAN agent in this computer or select option 4 to install WAN agents in multiple client computers. Before selecting the option to install WAN agents in multiple computers check if you have added all the computers while adding a remote office or edit the .txt file in the extracted folder and add all the computers name to which the agent has to be installed. Each computer has to be specified in separate line.

    8. Specify the administrator's user name and password when prompted

You have now successfully deployed WAN agents to computers in a remote office.