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Configure Prohibited Software

Every organization prohibits employees from using certain software. Endpoint Central helps in the prohibiting the usage of certain software in accordance to your company policies. Detecting such prohibited software will help tackle compliance issues that might otherwise pop-up. Endpoint Central provides an option to add the list of software that are prohibited in the company. You can also configure and receive notification through email and take the necessary action. The auto-uninstall feature allows you to automatically remove the software within a specified time frame, once it is detected in the client machine. However, you can also exempt certain computers from the auto-uninstallation routine.

Adding prohibited software

You can simply add the list of software that is prohibited in the company to be detected during the regular scan cycles. Follow the steps given below to add a prohibited software to the list.

  1. Navigate to Prohibit Software from the Inventory tab. This will list the details of all the software that are already prohibited.

  2. Click Add Prohibited Software. This will open the Add Prohibited Software dialog listing all the software detected in the managed computers. You should have scanned the Windows systems at least once to have the details of the software here.

  3. Select the software that you wish to prohibit and move them to Prohibited List.
    In case you have grouped certain software and you are adding that Software Group under the Prohibited Software List, then all the software in that group will be added.
  4. After adding all the software, click Update. The software gets added to the prohibited list.

Removing prohibited software

To remove prohibited software, select the software that you wish to remove from the prohibited list and click Remove Prohibited Software to eliminate the selected software from the prohibited software list.

Configuring the Auto-Uninstallation Policy

Endpoint Central's Auto-Uninstall Policy helps you to automatically uninstall the detected prohibited software from the client machines. The uninstallation will happen during the subsequent refresh-cycle. Follow the steps given below to configure the Auto-Uninstall Policy:

  1. Select the Auto-Uninstall Policy tab.

  2. Select Enable Automatic Uninstallation check box.

  3. Specify the Maximum number of Software that can be uninstalled from a computer during the subsequent refresh cycle.

    Increasing this number will cause high CPU usage during uninstallation. If the detected prohibited software count exceeds the limit (maximum number of  software to be uninstalled) in a computer, the exceeding numbers of software will be uninstalled during the subsequent startup.
  4. Select Notify User before Uninstalling check box and specify any custom message in case you want to prompt to the user before the software uninstallation.

    The user will be notified with an Alert message during logon and whenever the agent detects prohibited software. This functionality will be applicable only if the Notify User Settings is configured.

  5. Specify the wait-window for the software uninstallation. Say if you want to remove the software three days after it has been detected, then mention 3 in the text box provided.

  6. Click on Save to save changes.

    Auto-Uninstallation option is available by default for .msi applications and for .exe applications & we would require silent switches.  The following steps will guide you through the Auto-Uninstallation of .exe based software applications.

  1. Select the Prohibited  SW tab and click on  Not Configured link under Uninstall command against the .exe application that needs to be uninstalled..

  2. The Add/Edit Uninstall Command window  pops up.

  3. Choose Pre-fill Uninstall Command or I will specify myself
    Pre-fill Uninstall Command - Selecting this option will fetch the uninstall command of the application from the Add/Remove programs and will be displayed here. Only the silent switch needs to be specified.
    I will specify Myself - Uninstall command and the silent switch should be entered manually. It is recommended to test the uninstallation command manually to verify its correctness.

  4. Click Save to save the settings.

  5. Verify the status in Auto Uninstallation Status Tab (This uninstallation will happen based on Auto-Uninstall Policy configured)

  6. Under Auto Uninstallation Status select Detailed View to see the status and remarks.

You can choose to uninstall a software by configuring auto uninstall policy. However, this will not prevent users from installing a software/application. Once this software is installed, it will get uninstalled automatically.

Excluding Computers from Software Uninstallation

In certain occasions, you will need to allow the usage of prohibited software for certain users. One classic example is the usage of chat based applications. Many organizations will upfront prohibit such software. However top-level executives at these organizations might need such applications to communicate with clients, etc. Endpoint Central allows you to exempt Auto-Uninstallation on computers in these specific custom groups. You can create a custom group comprising specific computers or can add individual computers to the Exclude list. The following steps will help you exclude groups:

  1. Navigate to Prohibit Software from Inventory tab. This will list the details of all the software that are already prohibited.

  2. Select the checkbox corresponding to the specified software and click the link under Exclusions column. This opens the Add Exclusions dialog.

  3. Select whether to exclude custom groups or computers and select the groups/computers and move it to the Excluded list.

  4. Click on Save to save changes.

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Approving requests to use prohibited software

This feature is supported only for customers, who use Endpoint Central version (10.0.192) or above.

  1. From the agent tray icon, users can find the list of prohibited software in their network and choose to rise requests to use specific prohibited software based on their needs.

  2. These requests can be handled from the product's web console -> Inventory -> Prohibit Software -> User Requests.

  3. If you have integrated Endpoint Central with ServiceDesk Plus (Version 9203 or above),

    • The requests to use prohibited software can be resolved only from ServiceDesk Plus console. Know how to resolve requests in ServiceDesk Plus here.

    • To associate the requests to use prohibited software to ServiceDesk Plus templates, from Endpoint Central navigate to admin tab -> under integration settings, ServiceDesk Plus -> Select the "Send requests for using Prohibited Software as tickets to ServiceDesk Plus for approval" option and provide the ServiceDesk Plus template name.

  4. Once the technician approves the request, users will be allowed to install and use the requested software.

Configuring Global Exclusion

Similar to excluding computers and custom groups for individual software, you can create a global exclusion list of computers. Computers that are added to the Global Exclusion list, either manually or via custom groups, applies to all the software. This means all these computers can have any of the software that have been marked as prohibited.

To configure global exclusion, click the Configure Global Exclusion button and select the required computers/custom group of computers and save.