# Windows Feature Pack Deployment Issues

## Description

This guide provides step-by-step troubleshooting solutions for common errors encountered during Windows 11 Feature Pack updates. Follow the recommended solutions carefully to resolve your issue.

### Table of Contents

- [General Troubleshooting Steps](#general-troubleshooting-steps)
- [Validation Issues](#validation-issues)
- [Incompatible Issues](#incompatible-issues)
- [Environmental Issues](#environmental-issues)

## General Troubleshooting Steps

Before proceeding with specific error resolutions, try these general troubleshooting steps:

- Restart your system and retry the deployment.
- Ensure the ISO file is properly downloaded and not corrupted.
- Check system requirements for the Windows version you are trying to install.
- Verify that no security policies (GPO, antivirus, endpoint security) are blocking the update.
- Make sure your system has enough disk space.

## Validation Issues

### The downloaded executable is not proper

#### Possible Cause

This issue occurs when the dependency file is deployed directly. Dependency patches are intended only for ISO-based installations and not for direct deployment.

#### Resolution

Avoid deploying the dependency patch. Instead, deploy the appropriate feature pack patch or the Windows update component restore patch to proceed with the installation.

### Incorrect Function / Error code: 50002 / Invalid function

#### Possible Cause

7z.exe not found in agent bin directory.

#### Resolution

Logs are necessary to find what is the exact reason for the failure of this error code.

### Error code: 50003 / Edition Mismatch

#### Possible Cause

The deployment fails because the uploaded ISO file does not contain the exact edition of Windows running on the target system.

#### Resolution

Download and upload the appropriate ISO file that matches the edition of the target system.

For enterprise systems, download the corresponding ISO file from the Microsoft 365 Admin Center.

**Note:** The Microsoft 365 Admin Center is the exclusive source for enterprise customers to download the Enterprise ISO file.

For detailed steps, refer to [Microsoft documentation](https://learn.microsoft.com/en-us/microsoft-365/commerce/licenses/manage-volume-licensing?view=o365-worldwide#where-do-i-see-volume-licensing-experiences-in-microsoft-365-admin-center-).

#### Example log (edition mismatch)

```
[ERROR] The expected Edition is Enterprise, but it isn't found in the uploaded ISO file
[INFO] Exit Code : 50003
```

### Error code: 50006 / Language Mismatch for ISO file

#### Possible Cause

The uploaded ISO file does not include the language installed on the target system.

#### Resolution

Upload an ISO file that includes the language matching the target system’s installed language.

To identify machine language, refer to:
- [Default input locales for Windows language packs](https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/default-input-locales-for-windows-language-packs?view=windows-11)

#### Example log (language mismatch)

```
[ERROR] The system language is en-us, but the uploaded ISO file is en-GB
[INFO] ExitCode : 50006
```

### Error code: 50009

#### Possible Cause

The ISO file in the repository is less than 3 GB, indicating an incomplete or corrupted download.

#### Resolution

Delete the ISO from the agent machine and verify the ISO on the server is above 3.5 GB. Re-download and redeploy if necessary.

### Error Code: 2 / The system cannot find the file specified / Error code: 50040

#### Possible Cause

- ISO or executable file was not uploaded correctly.
- ISO file was not renamed properly:
  - Windows 10: `Windows10.iso`
  - Windows 11: `Windows11.iso`
- Installation switch does not match the EXE file name.

#### Resolution

Rename the ISO properly and verify configuration using:

- [Deploy Windows 10](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html)
- [Deploy Windows 11](https://www.manageengine.com/products/desktop-central/deploy-windows-11-how-to.html)

### Error code: 50015

#### Possible Cause

ISO extraction failed prior to installation.

#### Resolution

- Extract the ISO manually.
- If extraction fails, re-upload the ISO.
- If extraction succeeds, contact [support](https://www.manageengine.com/patch-management/support.html).

#### Steps to extract ISO

- Place ISO in `<Agent Installed Dir>\patches` as **Windows.iso**
- Open Command Prompt as Administrator.
- Run:

```
"<Agent Installed Dir>\bin\7z.exe" x -y "<Agent Installed Dir>\patches\Windows.iso"
```

### Error code: 10 / 50032 / Architecture Mismatch

#### Possible Cause

ISO architecture (x86/x64) does not match system architecture.

#### Resolution

Download ISO matching system architecture. If architecture shows as "Unknown" in logs, ISO may be corrupted.

### Error code: 50007 / Version Mismatch

#### Possible Cause

Uploaded ISO file does not match target OS version or intended upgrade path.

#### Resolution

Upload ISO matching the intended OS build version.

#### Example log

```
Expected ISO Build Version 10.0.xxxxx and Mounted ISO Build Version 10.0.22631 are not same.
Exit Code : 50007
```

### Error code: 50033

#### Possible Cause

install.wim or install.esd not found after ISO extraction.

#### Resolution

Mount ISO and verify presence of `install.wim` or `install.esd` inside `sources` folder.

### Error code: 50036

#### Possible Cause

Insufficient free disk space.

Minimum required:
- 16 GB (Windows 10 to Windows 10)
- 22 GB (Windows 10 to Windows 11 or Windows 11 to Windows 11)

#### Resolution

Ensure required disk space before deployment.

## Incompatible Issues

### Error code: 50010 / TPM not compatible

#### Possible Cause

System does not meet TPM 2.0 requirement.

#### Resolution

Refer to [Windows 11 specifications](https://www.microsoft.com/en-us/windows/windows-11-specifications?r=1).

**Note:** Bypassing TPM requirements is not supported.

### Error code: 50011

#### Possible Cause

Unsupported processor.

#### Resolution

Check:
- [Processor requirements](https://learn.microsoft.com/en-gb/windows-hardware/design/minimum/windows-processor-requirements)

### Error code: 50012

#### Possible Cause

System RAM below 4 GB.

#### Resolution

Ensure minimum 4 GB RAM. See [Windows 11 specifications](https://www.microsoft.com/en-us/windows/windows-11-specifications).

### Error code: 50013

#### Possible Cause

UEFI and Secure Boot not enabled.

#### Resolution

Enable UEFI and Secure Boot in BIOS. Refer to [Windows 11 specifications](https://www.microsoft.com/en-us/windows/windows-11-specifications).

### Feature pack update blocked due to incompatible application

#### Possible Cause

Blocking application detected.

#### Resolution

Check `Panther` folder → `data.xml` or `Compatdata.xml` for:

```
CompatibilityInfo BlockingType="Hard"
```

Upgrade or uninstall blocking application.

### Setup_InsufficientSystemPartitionDiskSpace

#### Possible Cause

Reserved partition has less than 15 MB free.

Refer to [Microsoft article](https://support.microsoft.com/en-us/topic/-we-couldn-t-update-system-reserved-partition-error-installing-windows-10-46865f3f-37bb-4c51-c69f-07271b6672ac).

#### Resolution

Mount reserved partition and verify free space:

```
mountvol S: /S
fsutil volume diskfree S:
mountvol S: /D
```

![Free space](https://www.manageengine.com/products/desktop-central/help/images/windows26.png)

![Disk Management](https://www.manageengine.com/products/desktop-central/help/images/windows27.png)

### CpuFms

Processor not compatible. Refer to:
- [Windows 11 Specifications](https://www.microsoft.com/en-us/windows/windows-11-specifications?r=1)
- [CPU compatibility list](https://learn.microsoft.com/en-gb/windows-hardware/design/minimum/windows-processor-requirements)

### Error code: 0x80888002

#### Possible Cause

Unsupported hardware.

#### Resolution

Run [PC Health Check Tool](https://aka.ms/GetPCHealthCheckApp).

## Environmental Issues

### Error code: 50001

#### Possible Cause

Required data cannot be retrieved from ISO.

#### Resolution

Re-download ISO from:
- [MS365 Admin Center](https://admin.microsoft.com/adminportal/home?wa=wsignin1.0#/subscriptions/vlnew.aspx)

### Error code: 50004 / ISO extraction failed

#### Resolution

**Solution 1: Cleanup**
- Terminate `setupprep.exe`, `SetupHost.exe`
- Restart machine

**Solution 2: Disable AV**
- Whitelist agent folder:
  `C:\Program Files (x86)\ManageEngine\UEMS_Agent`

**Solution 3: Verify ISO**

```
Get-WindowsImage -ImagePath 'E:\sources\install.wim'
```

![ISO verification](https://www.manageengine.com/patch-management/images/iso-file-failed.png)

### Error code: 50031

#### Possible Cause

Same version installed recently.

#### Resolution

Delete:

```
C:\Program Files (x86)\ManageEngine\UEMS_Agent\logs\installed_fp_details.json
```

Retry deployment.

### Access is denied / Error code: 50005

#### Possible Cause

Antivirus interference.

#### Resolution

Temporarily disable AV.

Check `setupdiagresult.log` → Keyword: `RegisteredAV`.

### Error code: 50008

#### Possible Cause

PowerShell execution restricted.

#### Resolution

Enable PowerShell execution in GPO or security policies.

### Error code: 183

#### Possible Cause

setup.exe already running.

#### Resolution

Reboot system. If needed, terminate:
- setup.exe
- setuphost.exe
- windows installer
- Modern setup host

### Error code: 50016 / 0xC1900107

#### Possible Cause

Pending restart from previous installation.

#### Resolution

Restart system.

If needed:
- Rename `$WINDOWS.~BT`
- Run Disk Cleanup:
  - [Free up drive space](https://support.microsoft.com/en-us/windows/free-up-drive-space-in-windows-85529ccb-c365-490d-b548-831022bc9b32)

### Feature pack blocked due to insufficient disk space (0xC190020E)

#### Resolution

Free space on C: drive.

Refer:
- [Upgrade error codes](https://learn.microsoft.com/en-us/troubleshoot/windows-client/setup-upgrade-and-drivers/windows-10-upgrade-error-codes?toc=%2Fwindows%2Fdeployment%2Ftoc.json&bc=%2Fwindows%2Fdeployment%2Fbreadcrumb%2Ftoc.json)

![Disk space hard block](https://www.manageengine.com/products/desktop-central/help/images/windows28.png)

### Error code: 216 / ERROR_MACHINE_TYPE_MISMATCH

#### Possible Cause

Architecture mismatch.

#### Resolution

Download ISO matching system architecture.

### Error code: 1813 / ERROR_IMAGE_TYPE_NOT_FOUND

#### Possible Cause

install.wim or install.esd missing.

#### Resolution

Create new configuration using:
- [Windows 11 FeaturePack Upgrade (DC)](https://www.manageengine.com/products/desktop-central/deploy-windows-11-how-to.html)

### Error code: 50042

#### Possible Cause

Previous deployment did not terminate properly.

#### Resolution

Terminate:
- setupprep.exe
- SetupHost.exe

Or restart system and retry.

If further guidance is required, contact [support](https://www.manageengine.com/patch-management/support.html).