Configuration Status does not change during Software Installation

Cause

The status of configurations may remain unchanged due to one or more of the following reasons:

Absence of Endpoint Central Agent in Client machines:

Endpoint Central agent may not have been installed in all the computers within the defined scope. To verify this, view the Agent Installation Summary by clicking Agent → Scope of Management→Summary

Association with an Empty OU:

If the OU specified as the target for a configuration, does not contain users and computers the status would remain unchanged.

Firewall Blockers

Any firewall running in the machine where Endpoint Central is installed might block the status update messages that come from client machines.

Time delay for configuration to get applied:

1. User Configurations: User configurations will be applied during user logon, after user logon, or every 90 minutes whichever is earlier. Till then the status will remain only in "Ready to Execute"
2. Computer Configurations: Computer configurations will be applied during system startup, after system startup, or every 90 minutes whichever is earlier. Till then the status will remain only in "Ready to Execute"

Resolution

Detect and remediate the issues as follows:

Endpoint Central Agent is not installed in client machines:

Verify from the SoM page of Endpoint Central Server, whether the Agent is installed on the client machine. Install Agent on client computer if not found.

Association with an Empty OU:

Check whether OU specified as the target has users and computers within it.

Firewall Blockers:

Add the Endpoint Central Port (default 8020) to the exceptions list of Firewall. Steps include:

1. Go to Start and select Control Panel.
2. Select Windows Firewall. This opens the Windows Firewall window.
3. Select the Exceptions tab and click on Add Port.
4. Add the port name and port number here.
5. Add Port 8020 or your Endpoint Central Server port for HTTP and Port 8383 or your Endpoint Central Port for HTTPS.
6. Click OK.

Time delay for configuration to get applied:

If Endpoint Central Agent Tray icon is enabled then, right click on the icon and select Apply user/computer configurations.

To apply the configurations immediately, execute the "C:\Program Files\DesktopCentral_Agent\bin\cfgupdate" command in the client computers if you are using Endpoint Central below 11.2.2309.01 or execute the command "C:\Program Files\UEMS_Agent\bin\cfgupdate" command in the client computers if you are using Endpoint Central 11.2.2309.01 and above as below:

• For applying the user configurations: cfgupdate user
• For applying computer configurations: cfgupdate computer