# Error while remotely connecting to macOS 10.14 (Mojave) and above

Last Updated On: 23 Jun 2026  
6 minutes read

## Problem

Remotely connecting to Mac computers fails with an error message "**Accessibility / screen capturing permissions not configured**".

## Cause

This might occur when **Endpoint Central** component or the **Zoho** component of Endpoint Central has insufficient privileges to remotely control that computer.

**Note**

Enabling/ disabling the Screen Recording permission in macOS devices can be done by the standard user when the admin pushes a profile to the device enabling the user to toggle with the above permission. If no profile is pushed, they can still toggle with the permission by giving the admin password.

## Resolution

- For **Endpoint Central on-premise**, to resolve this problem, grant accessibility and screen capturing permissions for **Endpoint Central** component to remotely control the computer.
- For **Endpoint Central Cloud**, to resolve this problem, grant accessibility and screen capturing permissions for **Zoho** component to remotely control the computer.

## Steps

Choose the operating system:

## Endpoint Central on-premise