# Zia - AI Powered Virtual Assistant for Endpoint Central

Zia is an AI-powered virtual assistant built into Endpoint Central, designed to help IT administrators automate endpoint management tasks, generate custom scripts, create new sensors from scratch to collect custom data, and streamline IT operations — all from a single console. Powered by OpenAI, Zia reduces manual workload and accelerates IT workflows for enterprises of all sizes.

**Note:** Zia is currently available only in the cloud version of Endpoint Central.

## Contents

1. [How to Enable Zia in Endpoint Central](#enable-zia)
2. [AI Features in Endpoint Central](#ai-features)
3. [Zia Agents](#zia-agents)
4. [Frequently Asked Questions](#faq)

## How to Enable Zia in Endpoint Central

Zoho Credits are available only if the Administrator's email is verified with Zoho. If the Administrator's email is not Zoho-verified, a verification banner will appear at the top of the console prompting the Administrator to verify their account. Zia will not be functional until the verification is completed and the page is refreshed. Refer to this [link](https://help.zoho.com/portal/en/kb/accounts/faqs-troubleshooting/faqs/account/articles/how-do-i-confirm-my-zoho-account-after-signing-up#Method_1_Confirm_through_welcome_email) to learn more about Zoho e-mail account verification.

By default, Zia and all its AI capabilities are disabled. Zia must be enabled by an Administrator before any features become available. Follow the steps below to configure Zia:

1. In the Endpoint Central console, navigate to **Admin > Zia > Zia Configuration**

![Enable Zia Navigation Step 1](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/admin/enable-zia-navigation.png)

2. In the Enable Zia section click on **Enable Zia**

![Enable Zia Navigation Step 2](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/admin/enable-zia-navigation2.png)

3. Under Zia Settings, choose the AI Use Source:

**Zoho Credits —** Use the pre-allocated credits assigned to your organisation. Each organisation receives 10,000 Zoho Credits per month, provided by OpenAI. This option is available exclusively to organisations with a Zoho-verified email.

![Enable Zia with Zoho Credits](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/admin/enable-zia-with-zoho-credits.png)

**Note**

Credits are calculated based on the number of input and output tokens per query. Your 10,000 monthly credits reset on a 30-day cycle starting from the date Zia was first enabled. If your credits run out before the cycle ends, you can contact [endpointcentral-support@manageengine.com](mailto:endpointcentral-support@manageengine.com) to request an increase, or wait for your credits to reset at the start of your next cycle.

**Bring Your Own Key —** Provide your own OpenAI API key if you have an active OpenAI account and prefer to manage your own quota and billing independently. Follow the below steps to configure Bring Your Own Key:

4. Provide the **OpenAI API Key**, **Organization ID** and **Organization Name** provided to your organization by OpenAI. Refer to this link to learn more about OpenAI API Keys.
5. Select the checkbox to agree to the **Terms of Use for AI capabilities**.
6. Click on **Enable Zia** to configure Zia.

![Enable Zia with Bring Your Own Key (BYOK)](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/admin/enable-zia-with-byok.png)

## AI Features in Endpoint Central

Managing endpoints involves navigating across multiple areas, and manual tasks can be time-consuming and error-prone. Once Zia is enabled, it provides intelligent assistance across the following areas. These Zia capabilities are accessed based on the user's roles; only users with the appropriate role permissions will be able to interact with specific AI features.

1. **Sensor Generator** (Required Role: Sensor Write): Create new sensors from scratch using natural language prompts, eliminating the need to configure data collection parameters manually.
2. **Smart Compose** (Required Role: Tools RDS Full Control): Summarize and rephrase responses in real-time during live remote control sessions, enabling clearer and more professional communication with end-users.

## Zia Agents

Zia Agents are autonomous AI agents built into Endpoint Central that investigate device issues, triage alerts, and surface actionable insights — without requiring admins to manually query multiple tools across consoles. To learn more about Zia Agents refer to [this document](https://www.manageengine.com/products/desktop-central/help/zia/zia-agents.html).

## Frequently Asked Questions

- **Which Editions of Endpoint Central Cloud support Zia?**

  Zia's features, including Custom Script Generation and Smart Compose, are available across all Editions of Endpoint Central Cloud. The Sensor Creation capability is exclusively available to customers who have opted for the Digital Employee Experience (DEX) Add-on.

- **Who can enable and configure Zia?**

  Only technicians with an Admin account can access the Zia Configuration settings. The option is not visible to technicians with roles below Admin. Once Zia is enabled by an Admin, its features become available to all users within the organization, subject to their respective module access.

- **What is the difference between Zoho Credits and Bring Your Own Key?**

  Zoho Credits are pre-allocated credits (10,000 per month) provided by OpenAI to organizations with Zoho-verified emails, requiring no additional setup. Bring Your Own Key (BYOK) allows organizations with an active OpenAI account to use their own API key and quota, giving them independent control over usage and billing.

- **What happens when the Zoho Credit limit is exhausted?**

  Each organization is allocated 10,000 Zoho Credits per month. Credits are calculated based on the number of input and output tokens per query. To align usage with AI pricing, credit limits are enforced.

  If the limit is exceeded, you can either contact Endpoint Central support at [endpointcentral-support@manageengine.com](mailto:endpointcentral-support@manageengine.com) to request a credit limit increase, or wait for your credits to reset at the start of your next 30-day cycle, which begins from the date Zia was first enabled.

- **Is Zia available in all data centres?**

  Yes. Zia's AI features are available across all data centres, including:

  - United States (US)
  - Canada
  - India
  - Australia
  - Japan
  - United Kingdom (UK)
  - European Union (EU)

  Currently, Zoho Credits are not supported in the UK and EU regions.

- **What OpenAI model does Zia use?**

  Zia is powered by GPT-4o mini, OpenAI's efficient and capable model optimized for fast, cost-effective AI responses. This model underpins all of Zia's AI features, including Sensor Generator, Custom Script Generation, and Smart Compose.

- **What are the data processed by Zia and shared to OpenAI?**

  Zia processes only the user's prompt (user's query text) and shares it with OpenAI. Ensure that no Personally Identifiable Information (PII) is included in the user prompt.