You are trying to establish remote connection using HTML 5 Viewer and you get the message "HTML 5 Viewer remote connection error".
This could be due to one the following reasons:
The ports that you have configured for remote control gateway is being used by some other process. You will have to either kill the process, that is using the gateway ports or modify the ports that has been configured for remote control gateway. Follow the steps mentioned below to modify the port number.
You can establish remote connection using Java Viewer or active X, even if the specified ports are blocked/used. If you wanted to use HTML 5 Viewer then, you will have to follow the steps mentioned in this section.
The ports that you have configured for HTML 5 Viewer is being used by some other process. You will have to either kill the process, that is using the gateway ports or modify the ports that has been configured for remote control gateway. Follow the steps mentioned below to modify the port number.
The ports that you have configured for remote control (HTML 5 Viewer) is being blocked in the firewall, on the computer where the Desktop Central server is installed. You will have to either modify the firewall restrictions or disable the windows firewall to allow all inbound/outbound connections. You can view the ports that are configured, by navigating to the following location.
If problem still persists, then you can contact Desktop Central support.
Applies to: Remote Desktop Management, Troubleshoot Remote Desktop, Remote Desktop Connection Problems
Keywords: Remote Desktop, Manage Remote Computers, Troubleshoot Remote Machines
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