When you want to take remote control of a computer, you can send a remote-control confirmation message for the approval of the user, before taking remote control. However, you can also take remote control without sending the confirmation message. To do this, you are required to add specific computers to an exclusion list.
You are trying to add a list of computers from which you do not want to get consent, before taking remote control. The error message you see is, ' The computer '<name of computer>' is invalid.'.
You will see this error message because of one of the following reasons. You have:
Note: If the name of even one computer is invalid, all the computers that you have selected will not be added to the list.
You are required to do the following:
Applies to: Agent Installation, Distribution Server Installation, Remote Desktop Sharing, Invalid Computer
Keywords: Agent Installation Failure, Distribution Server Installation Failure, Remote Control Failure, Exclusion List Issues
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us