# MDM - Android Agent not reachable

## Problem

You are trying to reach a managed mobile device and you get the error message "Agent not reachable"

## Cause

You might get this error message, if the android agent has been removed from the managed mobile device.

## Resolution

You need to ensure that the agent is installed in the device, by contacting the end user. If the agent has been removed then you need to send an enrollment request again and re-enroll the device in order to manage it. Follow the steps mentioned below to send enrollment request to the user;

1. Click **MDM** tab on the product Console
2. Under **Settings** click on **Enrollment**
3. Click **Enroll Device** and fill in the appropriate information
4. Domain Name : Choose the Domain Name from the drop down, if you do not have any domain name, select Default Workgroup
5. User Name- Enter the user name of the device that needs to be enrolled.
6. Email address :It is mandatory to enter the email address of the user who will receive the enrollment request.
7. Platform: Specify the platform from the drop down menu, as Android.
8. Owned By : Owner of the device either Corporate or Personal
9. Click **Enroll** to enroll the device.  
   Enrollment request will be sent to the user and you can start managing the device as soon as the device is enrolled.

**Applies to:** Profile Management, Device Enrollment

**Keywords:** Profile Specifications, Device not reachable, Android Agent uninstallation

## Other KB articles

- [Agent Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#agent-installation)
- [Configurations](https://www.manageengine.com/products/desktop-central/knowledge-base.html#windows-configurations)
- [Inventory Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#inventory-management)
- [Patch Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#patch-management)
- [Software Distribution](https://www.manageengine.com/products/desktop-central/knowledge-base.html#software-distribution)
- [Service Pack Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-installation)
- [Desktop Sharing](https://www.manageengine.com/products/desktop-central/knowledge-base.html#remote-desktop-sharing)
- [Active Directory Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#active-directory-reports)
- [User Logon Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#user-logon-reports)
- [Endpoint Central SP Upgrade](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-upgrade)
- [Miscellaneous](https://www.manageengine.com/products/desktop-central/knowledge-base.html#miscellaneous)
- [» More](https://www.manageengine.com/products/desktop-central/knowledge-base.html)

## 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500  
Email : [desktopcentral-support@manageengine.com](mailto:desktopcentral-support@manageengine.com)

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[Mobile Device Management - Knowledge Base](https://www.manageengine.com/products/desktop-central/knowledge-base.html#mobile-device-management)