Mobile Device Management - Knowledge base

MDM - APNs Mismatch

Problem

You are trying to upload the APNs (MDM_ZOHO_Corporation_Certificate.pem) file, that you have downloaded from the Apple website in the Desktop Central server and you get an error message "APNs Mismatch"

Cause

While creating APNs certificate, you will have to download the Vendor Signed CSR from the Desktop Central server and upload it in the Apple website to download MDM_ZOHO_Corporation_Certificate.pem. After downloading the MDM_ZOHO_Corporation_Certificate.pem file, it needs to be uploaded in the Desktop Central server. If the Vendor Signed CSR does not match with the downloaded APNs certificate, then you might get this error.

Resolution

You need to verify if the most recently downloaded "Vendor Signed CSR" is uploaded in the Apple Push Notification portal to generate APNs.

In case you have downloaded the "Vendor Signed CSR" more than once, follow the steps mentioned below:

  1. Upload the last downloaded "Vendor Signed CSR" again in the Apple Push Notification Portal.
  2. Re-generate the APNs certificate.
  3. Upload the re-generated APNs certificate on Desktop Central.

Note: If you have more than one Vendor Signed CSR, it is recommended to delete them all and restart the process, so that you can download a fresh Vendor Signed CSR and upload it in the Apple Portal to generate the appropriate APNs certificate.
 

Applies to: APNs, Renewal, APNs Expiry, Apple ID

Keywords: APNs, Apple ID, Renew Certificate, Mobile Device Management

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.

HeadingX