# MDM - App store not reachable

## Problem

User is trying to install an App Store app from the app catalog and gets an error message **"App Store not reachable"**.

## Cause

Users might get this error message if the mobile device has connection issues reaching the internet.

## Resolution

Ensure that the user is able to access the internet using the mobile device. If the user's internet connection uses a proxy, make sure that the provided proxy username and password are correct.

If the user is able to access the internet but is unable to reach only the App Store, verify whether any specific restriction has been applied that blocks access to the App Store.

**Applies to:** App Store, App Repository, Mobile Device Management  

**Keywords:** MDM, App Store, Mobile Device, Device Enrollment

For related log collection steps, see:  
[logs](https://www.manageengine.com/products/desktop-central/logs-how-to.html)