# MDM - Google Play Store not reachable

## Problem

End user is trying to install a Play Store app from the App Catalog and gets the error message **"Google Play Store Not reachable"**.

## Cause

End user might get this error message due to one of the following reasons:

- Device might not have internet connection
- Google Account authentication failed

## Resolution

The first thing the end user needs to verify is whether they are able to reach the internet using mobile data or Wi-Fi.

Then, the end user should verify if they have provided the correct login credentials for the Google Account on the device. After verifying these details, they can retry installing the app.

**Applies to:** App Distribution, Play Store App

**Keywords:** Google Account failed, No Internet Connection, Mobile App Management.

## Other KB Articles

- [Agent Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#agent-installation)
- [Configurations](https://www.manageengine.com/products/desktop-central/knowledge-base.html#windows-configurations)
- [Inventory Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#inventory-management)
- [Patch Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#patch-management)
- [Software Distribution](https://www.manageengine.com/products/desktop-central/knowledge-base.html#software-distribution)
- [Service Pack Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-installation)
- [Desktop Sharing](https://www.manageengine.com/products/desktop-central/knowledge-base.html#remote-desktop-sharing)
- [Active Directory Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#active-directory-reports)
- [User Logon Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#user-logon-reports)
- [Endpoint Central SP Upgrade](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-upgrade)
- [Miscellaneous](https://www.manageengine.com/products/desktop-central/knowledge-base.html#miscellaneous)

[» More](https://www.manageengine.com/products/desktop-central/knowledge-base.html)

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