# iTunes Store ID cannot be validated

## Problem

End user is trying to install Apps that are distributed using Endpoint Central and the App installation fails with the error message saying "iTunes Store ID cannot be validated".

## Cause

You might get this error message if the system administrator distributes an App which belongs to a different country in the App Store. When the end user tries to install the App, an error message is displayed: "Apple ID cannot be validated".

## Resolution

You can install the distributed App by changing the Apple ID to another country on the end user's mobile device. Ask the end user to follow the steps mentioned below:

1. Go to **Settings** on the managed mobile device.
2. Click **iTunes & App Stores**.
3. Touch the existing **Apple ID**. You will see options such as **View / iForgot / Signout / Cancel** for the Apple ID.
4. Touch **View Apple ID**.
5. Enter the password when prompted.
6. You will see the option to change the **Country/Region**. Identify which country the Apple ID should be modified to in order to install the specific App.
7. Touch the **Store** button to find the list of countries and then touch **Done** to save the changes.

You have successfully changed the country for your Apple ID. You will now be able to install the App based on the country that you have selected.

**Applies to:** Apple ID, Change Country, Manage Mobile Device  

**Keywords:** Incorrect Country Code, iTunes Apple ID cannot be validated, Mobile Device Management.