# Oracle Patch Download Failure

Before resolving this issue, make sure that you know which [license](https://www.oracle.com/technetwork/java/javase/terms/license/javase-license.html) you're currently using.

## Problem

You are trying to download Oracle patches like JRE 6, JRE 7, JRE 8, JDK 8, and JDK 11 for Windows and JRE 8 for Mac and the download fails.

## Cause

This is because you're not logged in to Oracle. To download you should provide your login credentials.

## Resolution

Follow the steps given below to resolve this issue:

1. These are the download links of the Oracle applications:  
   [JRE 6](https://www.oracle.com/java/technologies/javase-java-archive-javase6-downloads.html),  
   [JRE 7](https://www.oracle.com/java/technologies/javase/javase7-archive-downloads.html),  
   [JRE 8](https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html),  
   [JDK 8](https://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html), and  
   [JDK 11](https://www.oracle.com/technetwork/java/javase/downloads/jdk11-downloads-5066655.html) for Windows and  
   [JRE 8 for Mac](https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html).

   Click on any application which you want to download and provide your login credentials. Once you login to the application, the installer file will automatically be downloaded.

2. If you're using **Endpoint Central Build Version 10.0.319 and above**

   - You'll be able to find an option to "Upload" near the Download failed error message. Using the *Upload* option you can install this patch.
   - Else navigate to *Patch Mgmt* -> *Patches* -> *Downloaded Patches* -> Search for the Bulletin ID of the application which you want to install and click on the *Patch ID* to find the *Patch Name*. Then go to *Upload Patches* -> Search for the Bulletin ID which has the same *Patch Name* and click on *Install Patch*.

   Here are the Bulletin IDs for Oracle applications:

   - JRE 6 - TU-011
   - JRE 7 - TU-030
   - JRE 8 - TU-053
   - JDK 8 - TU-160
   - JDK 11 - TU-802
   - JRE 8 for Mac - MAC-033

   Refer [this document](https://www.manageengine.com/patch-management/how-to/how-to-upload-patches-to-the-patch-store-using-console.html) to know how to upload patches using the *Upload Patches* option.

3. If you're using **Endpoint Central Build Version below 10.0.319**

   - Rename the downloaded file in this format: `<Patchid>-<Patchname>`  
     The reference image attached below explains how the Patchname can be identified for the corresponding Patch ID.

   ![](https://www.manageengine.com/products/desktop-central/images/downlaod-failure-java-old-build.png)

   PS: You can find the PatchID from Configuration status -> Draft download failure -> Execution status (Download Failed Patches, in case of APD) -> PatchID.

   | Operating System | Patch ID | Bulletin ID | Patch Description | Java Setup File* |
   |---|---|---|---|---|
   | Windows | 323263 | TU-053 | Java 8 Update 321 (64-bit) (8.0.3210.7) | 323263-jre-8u321-windows-x64.exe |
   | Windows | 323264 | TU-053 | Java 8 Update 321 (8.0.3210.7) | 323264-jre-8u321-windows-i586.exe |
   | Windows | 323266 | TU-160 | Java SE Development Kit 8 Update 321 (64-bit) (8.0.3210.7) | 323266-jdk-8u321-windows-x64.exe |
   | Windows | 323267 | TU-160 | Java SE Development Kit 8 Update 321 (32-bit) (8.0.3210.7) | 323267-jdk-8u321-windows-i586.exe |
   | Windows | 323265 | TU-802 | Java SE Development Kit (x64) (11.0.14) | 323265-jdk-11.0.14_windows-x64_bin.exe |
   | MAC | 603555 | MAC-033 | Java Runtime Environment for Mac (1.8.321) | 603555-jre-8u321-macosx-x64.dmg |
   | Windows | 300796 | TU-030 | Java Runtime Environment (1.7.79) | 300796-jre-7u79-windows-i586.exe |
   | Windows | 300797 | TU-030 | Java Runtime Environment X64 (1.7.79) | 300797-jre-7u79-windows-x64.exe |
   | Windows | 315118 | TU-030 | Java 7 Update 271 | 315118-jre-7u271-windows-i586.msi |
   | Windows | 315119 | TU-030 | Java 7 Update 271 (64-bit) | 315119-jre-7u271-windows-x64.msi |
   | Windows | 300537 | TU-011 | Java Runtime Environment (1.6.45) | 300537-jre-6u45-windows-i586.exe |
   | Windows | 300538 | TU-011 | Java Runtime Environment X64 (1.6.45) | 300538-jre-6u45-windows-x64.exe |

   *Copy the "Java Setup File" name for the respective PatchID and rename the downloaded file.*

   - Navigate to the `<Desktop Central Installed Directory>\webapps\DesktopCentral\Store` and place the renamed files.
   - Once the process is complete, redeploy the failed configuration.

If the issue persists even after following the above-mentioned resolutions, please feel free to contact [Support](mailto:desktopcentral-support@manageengine.com).