Problem
You started a Manual Patch Scan but it failed. You find one of the errors in the Remarks column of the Scan System page.
- The network path is not found
- Logon Failure : unknown username or password
- No Network Provider accepted the given Network Path
- Not enough storage is available to process this command
- The storage control block is invalid
- Scanning Timed Out
Cause
- Desktop Central Server is unable to communicate with the Desktop Central Agent installed in the client machine.
- Absence of Agent in the client machine.
- The Firewall blocks data, Machine Running Desktop Central has multiple IP Addresses or has Virtual Adapters.
Resolution
Based on the Remarks you get, refer to the appropriate KBs given below:
- The network path was not found
- Logon failure : unknown username or password
- No Network provider accepted the given Network Path
- Not enough server storage is available to process this command
- The storage control block is invalid
- Scanning Timed Out
Applies to:Patch Scanning, Manual Patch scanning, Patch Scanning Failure, Patch Deployment
Keywords:Scan Patches, Patch Scan Failure, Scan Patches Manually
Unable to resolve this issue? |
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
* Mandatory Fields
|
Other KB articles |
24/5 Support |
|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com
Speak to us
- Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
- Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
- Get to know the latest updates and Best Practices in Desktop Management through our Blog.
|