# Endpoint Central - ServiceDesk Plus integration workflow

This document will brief you on the data that is transferred between ServiceDesk Plus and Endpoint Central upon integration. The following data will be posted to ServiceDesk Plus from Endpoint Central:

1. Comprehensive software and hardware inventory details of desktops and mobile devices
   - Hardware warranty details
   - Software license compliance details
   - Installed hardware and software in the network
   - Prohibited software, upon detection
2. Ready-to-deploy software packages created using over 5000 Windows, Mac, and Linux templates
3. User account details
4. Worklog details of every remote session

## Identification of devices

ServiceDesk Plus identifies devices based on the machine name, MAC address and service tag. For devices that are listed under:

1. **Both Endpoint Central and ServiceDesk Plus:** ServiceDesk Plus's data will be overwritten by the data Endpoint Central has on those devices.
2. **Only Endpoint Central:** These devices will be added to ServiceDesk Plus, along with all relevant data.
3. **Only ServiceDesk Plus:** The data for these devices will not be modified or copied to Endpoint Central.

This data will be synced once you integrate ServiceDesk Plus with Endpoint Central and choose the features to be integrated.

## Data transfer between Endpoint Central and ServiceDesk Plus

| Serial | Task | Update interval |
|---|---|---|
|  | **Data transferred from Endpoint Central to ServiceDesk Plus** |  |
| 01 | Inventory details of desktops and mobile devices | Immediate |
| 02 | Help desk tickets created from Endpoint Central agent tray icon | Immediate |
| 03 | When a remote session is initiated from Endpoint Central and a ServiceDesk Plus ticket ID is mentioned, then the logs files will be updated in the ServiceDesk Plus ticket | Immediate |
| 04 | Software packages created in Endpoint Central | **Automatically** – Once every 24 hours<br>or<br>On demand |
| 05 | Software deployment status update | Immediate |
| 06 | Approval request for SSP and prohibited software | Once every 3 minutes |
| 07 | Currently logged on user data | Once every 30 minutes |
| 08 | User defined and predefined templates in Endpoint Central | Immediate |
|  | **Data transferred from ServiceDesk Plus to Endpoint Central** |  |
| 01 | When a new user is created in ServiceDesk Plus with Endpoint Central login privileges | Immediate |

## Inventory details

Endpoint Central will fetch the inventory details during the following scenarios:

1. System start up
2. User logon
3. After manual or scheduled scan
4. When a software is installed/uninstalled

**Note:** If a computer/domain is renamed, a scan will be initiated in Endpoint Central. After the scan is complete, the new credentials will automatically be updated in ServiceDesk Plus.

After integration, you can choose to log specific asset-related events as tickets in ServiceDesk Plus, using Endpoint Central. The events could be:

- When any new hardware is detected on the network
- When any new software is detected on the network
- When a software is being used even after it's license has expired
- When a prohibited software is detected in the network.