# Endpoint Central Server Not Accessible from ServiceDesk Plus

## Problem

You cannot access the **Endpoint Central** server as the server is not running.

## Cause

One of the following causes could be the reason why **Endpoint Central** is not running:

- Lack of connectivity to the **Endpoint Central** server because it has been:
  - Stopped
  - Configured with a new IP address
  - Migrated to another server
- Lack of network connectivity between the ServiceDesk Plus server and the **Endpoint Central** server
- Blocked by the firewall in the **Endpoint Central** server

## Resolution

You are required to identify the reason why you cannot connect to the **Endpoint Central** server and follow the relevant resolution from the list given below:

### *Starting the Endpoint Central server*

Start the **Endpoint Central** server service. Follow the steps given below:

1. Click **Start**
2. Point to **Programs** > **ManageEngine Endpoint Central**
3. Click **Start Endpoint Central**

You have started the **Endpoint Central** server. You can also refresh the **Endpoint Central** server settings page in ServiceDesk Plus.

### *Checking the details of the Endpoint Central server*

Ensure that the following details of the **Endpoint Central** server have been specified correctly in the ServiceDesk Plus server:

- Name or IP address of the server
- Communication port numbers
- Communication protocol

The ServiceDesk Plus server uses this information to connect to the **Endpoint Central** server. If you change any of the details mentioned above, make the change in the **Endpoint Central** server settings section in the Web console of the ServiceDesk Plus server.

If the **Endpoint Central** server has been moved to a new computer, update the name and IP address of the new computer in the **Endpoint Central** server settings section in the ServiceDesk Plus console.

### *Lack of connectivity between servers*

Check the network settings to ensure that there is connectivity between the **Endpoint Central** server and the ServiceDesk Plus server. You should be able to ping the **Endpoint Central** server from the ServiceDesk Plus server.

### *Adding port numbers to the list of exceptions in the firewall*

Add the port that is being used by the **Endpoint Central** server to the exceptions list of the firewall that the **Endpoint Central** server is using.

**Applies to:** ServiceDesk Plus, ServiceDesk Plus-Endpoint Central Integration, Endpoint Central server

**Keywords:** Endpoint Central server, Inaccessibility issues, Migration, Connectivity

## Other KB articles

- [Agent Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#agent-installation)
- [Configurations](https://www.manageengine.com/products/desktop-central/knowledge-base.html#windows-configurations)
- [Inventory Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#inventory-management)
- [Patch Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#patch-management)
- [Software Distribution](https://www.manageengine.com/products/desktop-central/knowledge-base.html#software-distribution)
- [Service Pack Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-installation)
- [Desktop Sharing](https://www.manageengine.com/products/desktop-central/knowledge-base.html#remote-desktop-sharing)
- [Active Directory Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#active-directory-reports)
- [User Logon Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#user-logon-reports)
- [Endpoint Central SP Upgrade](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-upgrade)
- [Miscellaneous](https://www.manageengine.com/products/desktop-central/knowledge-base.html#miscellaneous)
- [» More](https://www.manageengine.com/products/desktop-central/knowledge-base.html)

## 24/5 Support

Support will be available 24 hours a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500  
Email : [desktopcentral-support@manageengine.com](mailto:desktopcentral-support@manageengine.com)

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