• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
 
 
Manage IT as one
Unleash the power of Unified Monitoring
 

System Requirements

The system requirements when using Desktop Central include the following:

Hardware Requirements

This section gives you information about the hardware requirements for distribution servers, Desktop Central servers and agents.

Hardware Requirements for Desktop Central Servers

The hardware requirements for Desktop Central servers include the following:

No. of Computers/ Devices ManagedProcessor InformationRAM SizeHard Disk Space
1 to 250 Intel Core i3 (2 core/4 thread) 2.0 Ghz  3 MB cache 2 GB 5 GB*
251 to 500 Intel Core i3 (2 core/4 thread) 2.4 Ghz  3 MB cache 4 GB 10 GB*
501 to 1000 Intel Core i3 (2 core/4 thread) 2.9 Ghz  3 MB cache 4 GB 20 GB*
1001 to 3000 Intel Core i5 (4 core/4 thread) 2.3 GHz. 6 MB cache 8 GB 30 GB*
3001 to 5000 Intel Core i7 (6 core/12 thread) 3.2 GHz. 12 MB cache 8 GB 40 GB*
5001 to 10000 Intel Xeon E5 (8 core/16 thread) 2.6 GHz. 20 MB cache 16 GB 60 GB*

* May increase dynamically according to the frequency of scanning

Note: While managing more than 1000 computers/devices, it is advised that you install Desktop Central on a Windows Server Edition.

Hardware Requirements for Distribution Servers

The hardware requirements for distribution servers include the following:

No. of Computers Managed Using the Distribution ServerProcessor InformationRAM SizeHard Disk Space
1 to 250 Intel Core i3 (2 core/4 thread) 2.0 Ghz  3 MB cache 2 GB 4 GB*
251 to 500 Intel Core i3 (2 core/4 thread) 2.0 Ghz  3 MB cache 4 GB 8 GB*
501 to 1000 Intel Core i5 (4 core/4 thread) 2.3 GHz. 6 MB cache 4 GB 12 GB*

* May increase depending on the number of software applications and patches that are deployed

Hardware Requirements for Desktop Central Agents

The hardware requirements for Desktop Central agents include the following:

HardwareRecommendations
Processors Intel Pentium
Processor Speed 1.0 GHz
RAM Size 512 MB
Hard Disk Space 30 MB*

* May increase dynamically depending on the operations performed on the client computer

Software Requirements

This section gives you information about the software requirements for distribution servers, Desktop Central servers and agents.


Supported Operating Systems

You can install Desktop Central servers and distribution servers on computers which have any of the following operating systems installed on them:

  • Windows: XP, Vista, 7, 8, 8.1, 2003, 2008, 2012
  • Mac: 10.6, 10.7, 10.8, 10.9 and 10.10
  • Linux: Ubuntu 10.04, Red Hat Enterprise Linux 6, CentOS 6, Fedora 19, Mandriva 2010 and Debian 7
  • Windows XP
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2012
  • Windows 8.1
  • Windows Server 2012 R2

Supported Browsers

You are required to install any of the following browsers on your computer to access the Desktop Central console:

  • Microsoft Internet Explorer 7 and later versions
  • Mozilla Firefox 4 and later versions
  • Google Chrome 20 and later versions
  • Apple Safari 5 and later versions

Note: The screen resolution should be 1024 x 768 pixels or higher.

Managed Operating Systems

You can install Desktop Central agents and manage computers which have any of the following operating systems installed on them:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2003
  • Windows Server 2008
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2012 R2
  • Mac 10.6 "Snow Leopard"
  • Mac 10.7 "Lion"
  • Mac 10.8 "Mountain Lion"
  • Mac 10.9 "Mavericks"
  • Mac 10.10 "Yosemite"

Note: Desktop Central supports Virtualization. It can manage any of the operating systems specified above running on virtual computers, and Terminal Clients.

Mobile Devices

  • iPhone, iPad and iPod Touch running iOS 4 and above
  • Smart Phones and Tablets running Android 2.2 and above
  • Windows Phone 8 and above