Workaround for UltraVNC Patch Download Failure

Problem

You are trying to download UltraVNC patches and the download fails.

Cause

This might be due to some issue in the session keys and hash keys of the download link.

Resolution

Follow the steps given below to resolve this issue:

1. Download the updates of the UltraVNC application manually.
2. If you're using DC Build Version 10.0.319 and above
   • You'll be able to find an option to 'Upload' near the Download failed error message. Using the Upload option you can install this patch.
   • Else navigate to Patch Mgmt -> Patches -> Downloaded Patches -> Search for the Bulletin ID TU-519 and click on the Patch ID to find the Patch Name. Then go to Upload Patches -> Search for the Bulletin ID TU-519 which has the same Patch Name and click on Install Patch.
3. If you're using DC Build Version below 10.0.319

   Note: To find the Patch Name, navigate to Patch Mgmt -> Patches -> Downloaded Patches -> Search for the Bulletin ID TU-519 and click on the Patch ID. There'll be a pop-up in which you'll find the Patch Name listed.

   • Rename the downloaded file in the below format:
     • For UltraVNC (1.2.3.0) - 311853-UltraVNC_1_2_30_X86_Setup.exe
     • For UltraVNC (x64) (1.2.3.0) - 311854-UltraVNC_1_2_30_X64_Setup.exe
   • Navigate to the <Desktop Central Installed Directory>\webapps\DesktopCentral\Store and place the renamed files.
   • Then go to Missing Patches -> Search for the Bulletin ID TU-519 which has the same Patch Name and click on Install Patch.

If the issue persists even after following the above-mentioned resolutions, please feel free to contact Support.