View Log Alerts
The Alerts tab lists details of all alerts triggered (if you have not set up any alert profiles, the tab directs you to do so). You can view the timestamp of the alert, the device which triggered it, the severity, the status of the alert, and the message.
Filtering Alert Profiles
On the left pane you can select the appropriate filter option to view:
- All Alerts: All alerts generated by the network.
- My Alerts: Alerts assigned to the logged in user.
- Assigned Alerts: All alerts that have been assigned an owner.
- Unassigned Alerts: All alerts yet to be assigned an owner.
- Critical Alerts: All high priority alerts.
- Profile Based Alerts: Alerts from a specific alert profile.
- Correlation Alert Profiles: Alerts from a specific correlation rule.
Alert Configurations
The left pane also gives you access to the following alert configuration options:
- Manage alert profile: The manage alert profile page allows you to add/delete, edit and update notification settings, enable/disable, export/import the various alert profiles.
- Add alert: Add a new alert profile.
- Manage incident configuration: Configure an external help desk software (ServiceDesk Plus, ServiceNow, Jira Service Desk, Zendesk, Kayako, and BMC Remedy Service Desk) to forward alerts to.
- Assign rules: Create and prioritize rules to automatically assign incoming alerts to an owner, based on the device/device group which generates the alert.
