Create EventLog Analyzer SIF and Send


Procedure to create a Support Information File (SIF) and send the SIF to EventLog Analyzer support
 

We would recommend the users to create a Support Information File (SIF) and send the SIF to eventlog-support@manageengine.com. The SIF will help us to analyze the issue you have come across and propose a solution.

The instructions for creating the SIF is as follows:

Procedure to create SIF and send the file to ZOHO Corp. if the EventLog Analyzer server or web client is not working (for Build 8010 onwards)

If you are unable to create a SIF from the web client UI, you can zip the files under 'logs' folder, which is located in <EventLog Analyzer Home>logs (default path) and send the zip file by uploading it to the following ftp link: http://bonitas.zohocorp.com/upload/index.jsp?to=eventloganalyzer-support@manageengine.com
 

Procedure to create SIF and send the file to ZOHO Corp., if the EventLog Analyzer server or web client is not working (for Build 8000 or earlier)

If you are unable to create a SIF from the web client UI, you can zip the files under 'log' folder, which is located in <EventLog Analyzer Home>server/default/log (default path) and send the zip file by uploading it to the following ftp link: http://bonitas.zohocorp.com/upload/index.jsp?to=eventloganalyzer-support@manageengine.com

 

Get download link