When Scheduled Data Gatherings fail to collect data, the reports dependent on them might show "No Data Available".  Listed below are some of the immediate measures to troubleshoot Data Gathering challenges.

  1. Essential Data Gathering.

  2. Mailbox Account properties and Public Folder properties Gatherings.

  3. Message tracking logs / OWA log files Gatherings

  4. Mailbox Content Gathering

Essential Data Gathering:


Ensure that the user, whose credentials provided to run Essential Data Gathering tasks:

Mailbox Account properties and Public Folder properties Gatherings:

Message Tracking logs / OWA log files Gatherings:

Mailbox Content Gathering:

For copying log files and retrieving the Store database size information, administrative shares are used. Only a Local administrator can access these administrative shares.   





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