Sending Support Information


In-order to analyze issues or other challenges faced by evaluators / customers the Exchange Reporter Plus product team might request for product logs (Support Information). This will provide the team a clear understanding on the problem / challenge reported.

 

The creation of the support information is either done with the help of Automatic process or can also be done manually.

 

How to automatically create and send information:

  1. Click on Support Tab -->> Support Info -->>Create log : Auto

  2. This will automatically create a support info file and if there is an Internet connection enabled will also be automatically sent to Exchange Reporter Plus team.

  3. In machines where internet connection is disabled,  Once the support info file is created a Pop-up will prompt you to save the file on the local machine.

  4. Attach the saved zip file and mail it to support@exchangereporterplus.com,

  5. Alternatively if the file size is large you can upload the saved file to our server by following the below steps.

    1. Type : http://bonitas.zohocorp.com/upload/index.jsp on a web browser.

    2. Select "Exchange Reporter Plus" from the send to option.

    3. Provide your Email address.

    4. Add a comment.

    5. Attach the saved support info file from the stored location.

    6. Click on Upload.

The creation of support info using the Auto option might take a few minutes depending on the size of the logs, in these you can create support info manually.

 

How to manually create and send Information:

  1. Go to Exchange Reporter Plus installation folder  

  2. Open the bin folder

  3. Double click on "createSupportInfo.bat" file.  

  4. Go back to the installation folder and open logs\support folder to find ExchangeReporterPlus_Logs.zip file.

  5. Attach the zip file and mail it to  support@exchangereporterplus.com  

  6. Alternatively if the file size is large you can upload the saved file to our server by following the below steps.

    1. Type : http://bonitas.zohocorp.com/upload/index.jsp on a web browser

    2. Select "Exchange Reporter Plus" from the send to option.

    3. Provide your Email address.

    4. Add a comment.

    5. Attach the saved support info file from the stored location.

    6. Click on Upload.

     

 

 

 

Copyright © 2019, ZOHO Corp. All Rights Reserved.
ManageEngine
Get download link