Troubleshooting


Essential Data Gathering [or] Distribution List Membership Gathering Tasks


Unable to bind root DSE

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Mailbox Account Properties [or] Mailbox Content [or] Public Folder Properties [or] Public Folder Content Gathering Tasks


MAPI is required for this report. Please install MAPI

Please set 'Microsoft Outlook' as default mail client

Unknown User name or bad password provided for the user in 'Organization Settings' page. Please enter valid credentials

The user is not a member of Exchange Organization Administrators group

The mailbox user provided is hidden from the Global Address List

'Access denied' to Organization mailboxes for the user credentials provided.

Unable to create MAPI profile. The User does not have a valid mailbox.

Unable to collect Mailbox Information using the credentials provided.

Mailbox store is unavailable or the user has no access to the store

'Exchange Reporter Plus' cannot fetch data using MS Outlook. Install in another machine with MAPI CDO.

Schedule run Successful! Unmanaged Servers exempted from Data Gathering

Schedule run Successful! Unmanaged Mailboxes exempted from Data Gathering

Remote Powershell Network error

Remote Powershell is not installed

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Message Tracking Logs [or] OWA Logs Gathering Tasks


Network Path not found

Given user has been denied to use the admin share

Invalid Log Path

No log files found

OWA Requirements needs to be configured.

Schedule run Successful! Unmanaged Servers exempted from Data Gathering

Failed Request Tracing is not configured.

User Name is Empty in Logon Failure Report

Can't generate Logon Failure report despite configuring failed request tracing

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Mailbox Permission Gathering Task


Please ensure Exchange Management Shell(EMS) is installed in the machine where the product is installed

Exchange system manager (ESM) is needed for this schedule. ESM is compatible only with 32 bit machines. Please move the product to a 32 bit machine on which ESM can be installed

Schedule run Successful! Unmanaged Servers exempted from Data Gathering

Exchange Web services


Network Error

EWS Managed API not installed

At least one Exchange 2007 Server or above is required to generate this report

Successful! Room Mailboxes without Calendar access permission exempted

Successful! Mailboxes without FullAccess permission exempted

Logon Failure

.NET not installed

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O365 Connection Failure

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Steps to Create Test User Mailbox

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