Exchange Issues Event: 4999

Event ID 4999: Exchange Mailbox Transport Delivery

Need for monitoring Event ID 4999:

Event ID 4999 is logged when the Exchange mailbox transport delivery service is unable to start. When this occurs in any of the Exchange Servers (2010 and above), you must generally install and use the cumulative updates available with Microsoft to resolve the issue. But it is always wise to prevent an event before it occurs to avoid business downtime. Monitoring Exchange mailbox transport delivery service is very important because when the delivery service is faulty, no mails can be sent from your organization. Besides this, you can also avoid many other errors associated with connectivity and receiving of mails by monitoring the Exchange message transport system.

How to do it with Exchange Reporter Plus:

Exchange Reporter Plus is a reporting, monitoring and change auditing tool for Exchange servers, Exchange Online and Skype for Business servers. You can monitor Exchange message transport system 24*7 using the pre-defined mail traffic, mail flow and organization reports available in the tool.

Steps to access mail traffic reports:

1. Go to the Reports tab on the top pane.
2. Navigate to Exchange Server > Email Traffic reports or Exchange Server > Organization reports (for connector report).

Note: For Exchange Online Mail traffic reports navigate to Exchange Online > Mail Traffic Reports.

3. Choose a suitable report from the list of reports available.
4. Enter the asked inputs such as name of the organization, period and granularity level for the report.
5. The report gets generated once you enter the inputs.

Steps to access mail flow health reports:

1. Go to the Monitoring tab on the top pane.
2. Navigate to Exchange Server > Server Monitoring.report.
3. Choose the Mailflow Health report.
4. Enter the asked inputs such as period and type of view for the report.
5. The report gets generated once you enter the inputs.

You can also schedule these reports to be automatically generated and mailed to you at periodic intervals or you can export the generated reports right away as PDF, XLS, CSV or HTML documents.