1. I get "Access Denied" error on using the tools. What should I do?
The Access Denied error is shown for any of the following reasons:
- When you specify an invalid domain name or user name while adding the domain you will get this error. Ensure that you specify a valid domain bios name or FQDN. Similarly you need not include the domain alias name while adding the user name. Refer the below screenshot for better understanding
- When the credentials supplied do not have necessary privileges to access the remote computers.
- When DCOM settings have not been enabled in the remote computer. Follow the steps below to enable DCOM:
- Start --> Run--> dcomcnfg
- Select Component Services --> Computers
- Right Click My Computer and select "Properties".
- In "Default Properties" tab, make following changes,
- Select "Enable Distributed COM on this computer" checkbox
- Select "Enable COM Internet Services on this computer" checkbox
- Change "Default Authentication Level" to "Default"
- Change "Default Impersonation Level" to "Impersonate"
- If the remote computer is in a workgroup (not part of a Windows Domain), the Forced Guest feature should be turned off. Make the following change in all the client computers:
- Start --> Run--> explorer
- Select Tools --> Folder Options
- Select the View tab.
- Unselect the option "Use simple file sharing" and click OK
2. When I use a tool, I get the error as "RPC Server Unavailable". How do I fix this?
The RPC Server Unavailable error is shown in the following cases:
- When the remote computer is not reachable. Check whether the system is up and running when any operation in done in remote computers.
- When Remote Administration is disabled in the remote computers Firewall. Follow the steps below to enable Remote Administration:
- Click Start --> Run
- Type gpedit.msc and click OK
- Expand Computer Configuration --> Administrative Templates --> Network --> Network Connections --> Windows Firewall --> Domain Profile.
- Right-click Windows Firewall: Allow remote administration exception, and then click Properties.
- Click Enabled, and then click OK.
- When the "File and Printer Sharing" exception is not added in "Windows Firewall" running in the remote computers.
3. I cannot take remote control of my Windows 10 computers. How do I fix this ?
This is an existing issue with windows 10. Please follow the below steps to rectify it.
- Right click on My computer and select Properties.
- Select Remote settings and enable 'Allow remote connections to this computer' option and disable other options if enabled. Click Apply.
- Open RegEdit.
- Navigate to this key 'HIKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\TerminalServer\WinStations\RDP-TCP'.
- Change 'SecurityLayer' to zero(0).
- Reboot the system
After following the above steps, you will now be able to remotely control windows 10 computers.