Editing Users

You can edit the details pertaining to existing list of users and change details such as email id, access level, password policy, department and location. Also, you can enable or disable two-factor authentication for any user, at anytime.

To edit users,

  • Navigate to "Users" tab.
  • Click the "User Actions" icon against the desired user and select "Edit User" from the drop down list.
  • In the dialog box that opens, you can edit the following:
    • Email ID
    • Access level
    • Access scope
    • Password policy
    • Department
    • Location
  • You can also enable or disable 'two-factor authentication' for the particular user. In case RSA SecurID is used as the second authentication factor, you need to ensure that the user name in RSA Authentication Manager and the corresponding one in Password Manager Pro are the same. In case, for the already existing RSA users, if the user name in Password Manager Pro and RSA Authentication Manager are different, you can do a mapping of names in Password Manager Pro instead of editing the name in RSA. Mapping can be done from here through "RSA SecurID UserName". (Assume the scenario that in Password Manager Pro you have imported a user from Active Directory, who has the username (say) ADVENTNET\rob in Password Manager Pro. In RSA Authentication Manager, assume that the username is recorded as 'rob'. In normal case, there will be mismatch of usernames between Password Manager Pro and RSA Authentication Manager. To avoid that, you can do a mapping in PMP - ADVENTNET\rob will be mapped to rob).
  • You can change 'Access Scope' to make an administrator/password administrator, a super administrator by choosing the option "All Passwords in the system". Conversely, a super administrator can be changed to his earlier role of administrator/password administrator by choosing the option "Passwords owned and shared".

Note:If you are an administrator, you will not be allowed to change your access level or scope because the currently logged in administrator's access level cannot be changed. So, you will have to request another administrator to do the change.

Deleting Users

Administrators can delete those users who are no longer required. The delete operation is permanent and cannot be reverted.

To delete a user,
  • Navigate to "Users" tab.
  • Click the "User Actions" icon against the desired user and select "Delete user" from the dropdown list. In the pop-up window, click "OK" to confirm. The user will be deleted once and for all.
  • Since Password Manager Pro will enforce the resources owned by a user to be transferred to another user before the former can be deleted, there will not be any loss of enterprise data. However, all the personal data stored by that user will be deleted once and for all. The audit trails will clearly capture all these changes and deletion. The audit trails depicting the activities of the user will remain unaffected in the database even after deleting the user. Audit trails will not be deleted.


Password Manager Pro will allow users to be deleted only if the user/users do not own any resource. If the user owns any resource, then you need to transfer the ownership of all the resources to some other user with administrator-type role.

The currently logged in user will not be allowed to delete themselves.

To delete the in-built 'admin' user,

Before proceeding to delete the admin user, check if the admin user owns any resource. If so, the resources should be transferred to another user with administrator-type role.

  • Navigate to "Users" tab.
  • In case the admin owns resources, transfer all those resources to another user by clicking on "User Actions" icon against the 'admin' user and selecting "Transfer Ownership" from the drop down.
  • If you have logged in as the 'admin' user who has to be deleted, then you have to request some other administrator to delete your account, because the currently logged-in user cannot delete themselves.
  • The above procedure holds good for deleting any user with an administrator-type role.

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