ManageEngine ADSelfService Plus is an integrated self-service password management and single sign on solution. This solution helps domain users perform self-service password reset, self-service account unlock, employee self-update of personal details (e.g., mobile numbers and photos) in Microsoft Windows Active Directory. ADSelfService Plus also provides users with secure, one-click access to all SAML-supported enterprise applications, including Office 365, Salesforce, and G Suite, through Active Directory-based single sign-on (SSO). For improved security, ADSelfService Plus offers Windows two-factor authentication for all remote and local logins. Administrators find it easy to automate password resets, account unlocks while optimizing IT expenses associated with help desk calls.
Analysts state that 30% of help desk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets that consume a substantial amount of help desk time by rendering a secure, reliable and robust web based self-service solution. End users can manage their passwords and update their personal details in Active Directory with ease. The solution secures remote and local logins to Windows with two-factor authentication.
ADSelfService Plus holds the following list of features:
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ADSelfService Plus has reduced our support tickets and calls by 100 per week, saving a ton of staff hours. The solution was very easy to deploy. We were up and running within 2 weeks. We love your product and are evaluating your other solutions as well.
Other options were requiring a modification of the Active Directory schema, I liked that ADSelfService Plus did not. The ability to ‘brand’ the tool to our school was also important.
CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.
Almost 30 percent of the help desk calls were related to account unlock requests. We badly needed a system that would keep us out of this process. ADSelfService Plus has fulfilled all our needs. We found it to be very effective in terms of both cost and performance. Surprisingly, we have found the soon to expire notification function to be of great help for our remote users.