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Hitachi ID Password Manager

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Hitachi ID Password Manager

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ManageEngine ADSelfService Plus vs Hitachi ID Password Manager

The prime objective of Self-Service Password Reset software is to allow end-users who have forgotten their passwords or have been locked-out of their accounts, to securely reset their passwords and unlock their accounts without helpdesk intervention. This eliminates password related calls to the helpdesk, improves employee productivity, and helps your business save on cost.

ManageEngine ADSelfService Plus and Hitachi ID Password Manager are two different software products that serve this purpose. The following comparison juxtaposes the features of these two solutions to help you make an informed decision on which software best fits your business needs.

Key differentiators that set ADSelfService Plus apart from competition like Hitachi ID Password Manager:

Mobile Apps: Native Mobile Apps for Android & iPhone for password self-service 'on the go'.
Complementary Self-Service Features: Directory Self-update, Mail Group Subscription, and Employee Search to further boost the self-service capabilities of users.
Mac OS X Support: Log in agent for Mac OS X allows users to reset their password and unlock their account from the log in screen of their Mac machines.
Automatic Enrollment: Enroll users without their intervention by importing enrollment data like challenge questions and answers, mobile numbers, email ID, etc., from a CSV file or establish a connection with your in-house database which contains users’ enrollment data.
Easier Deployment: Easy to deploy in a matter of minutes with very little effort even in a large IT environment, and doesn’t need any pre-requisites.

Key Features ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
Try now
Hitachi ID Password Manager
Password Reset Users can reset their forgotten passwords without calling helpdesk    
Account Unlock Users can unlock their locked out accounts without calling helpdesk    
Password Expiry Notification Notify users to change password before it expires    
Account Expiry Notification Notify users and their managers about impending acccout expiry    
Real-Time Password Change Notification Notify users as and when their passwords are chaged/reset natively in Windows    
Employee Directory Self-Update Employees can update their profile information such as contant number in Active Directory    
Password Synchronizer Synchronize Windows password changes with onpremise and SaaS applications    
Real-Time Password Sync Agent Synchronize native password changes with associated systems and applications    
Mail Group Subscription Users can opt-in or opt-out of Distribution Groups all by themselves    
Employee Search Users can search for their colleagues information    
Organization Chart Users can find their position in the organization hierarchy    
Change Password Users can change their password from anywhere, anytime    
Single Sign-on Automatically detects applications that use Windows credentials and logs in the users  

(only works with ADSelfService Plus)

 

(only works with apps that use Windows credentials)

Accessibility
Web and Mobile based Portal Users can access the selfservice portal from a web or mobile browser    
Windows Login Agent Users can access the selfservice portal from the Windows login prompt    
Mac Login Agent Users can access the selfservice portal from the Mac OS X login prompt    
Android and iPhone Native Mobile Apps Android and iPhone apps for ‘on the go’ password reset and account unlock    
Telephone access Users can call a telephone number and avail selfservice    
Multi-factor Authentication
Available authentication techniques Authentication techniques available to verify users’ identity Challenge Questions, Email & SMS-based OTP and Google Authenticator Challenge Questions, SMSbased OTP, Voice Biometrics, Smart Cards, Hardware Tokens
Enrollment Options
Force enrollment Users can be forced to enroll when they log in to their system    
Enrollment reminders Users can be asked to enroll by sending them an enrollment reminder via email    
Auto Enrollment Import enrollment data from a CSV file and enroll users without their intervention    
External Database Support Reuse Security Q&A data of users from your inhouse database  

(Supports Oracle, MS SQL, MySQL)

 

Security and Convenience ManageEngine ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
Try now
Hitachi ID Password Manager
Encryption Algorithm Encryption algorithm used to store challenge response answers and other data SHA – 512/MD5 for storing Security Q&A and AES-256 for storing other data AES-128 for storing Security Q&A and SHA-1 for old password history
Password Reset/Account Unlock Email Notifications Notify users via e-mail & SMS upon successful password reset / change / account unlock  

(Supports both Email and SMS)

Not Known
Enforce Password History Enforce Active Directory Password History Settings during password reset   Not known
CAPTCHA Verification A challenge-response test used to determine whether or not the user is human    
Restrict Inactive Users Restrict disabled, expired, deleted user accounts from using the application    
Block Users Users who repeatedly fails password self-service will be automatically blocked for a few minutes    

Additional Features

Key Features Description ManageEngine ADSelfService Plus
Try now
Hitachi ID Password Manager
Independent of Installation Prerequisites Application can be installed without any prerequisites    

(Must be configured with a SQL-based relational database)

Multi-language support Built-in support for multiple languages  

(Supports 17 languages)

 

(Requires manual configuration of certain files)

Integration with other applications Avail self-service password reset & account unlock from other applications OWA, SharePoint, Citrix Not Known
Rebranding Customize the self-service portal with your own name, logo, etc.    

(Requires manual configuration of files in the installation folder)

OU-based feature restriction Restrict features to certain users based on Organization Units   Not Known
Unlock PC with Full Disk Encryption Users can unlock their computer protected with a disk encryption    

Reporting Capabilities:

Features Description ManageEngine ADSelfService Plus
Try now
Hitachi ID Password Manager
User Action Audit Reports Reports on user actions, their password status and more    
Password and Account Status Report Reports on users with soon-toexpire passwords, locked-out users, password expired users    
Enrollment Status Report Report on users’ enrollment status    
Export Reports Reports can be saved for later use in a target file format such as HTML, PDF, CSV, etc.    

(supports export via only SQL or CSV file)

Reports Scheduler Scheduler to create and send selected reports via email    
OU Level Reports Customize reports view from domain based to OU based   Not known

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

Both ADSelfService Plus and Hitachi ID Password Manager offer nice set of features to clamp down on password related help desk calls. While Hitachi ID Password Manager focusses solely on password management, ADSelfService Plus offers some extra self-service features like ‘Directory Self-update’, ‘Mail Group Subscription’ and ‘Employee Search’. Also, ADSelfService Plus is priced affordably, and is easier to configure and customize. Overall, ADSelfService Plus will give you a better return on investment and will ensure that password reset calls are a thing of the past in your organization.

customer-testimonial-logo

What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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  • Add-ons

    Failover and Secure Gateway Services
     
    Includes failover (high availability, load balancing) and secure gateway services (reverse proxy) that are essential for large enterprises.
    SMS Pack
     
    Allows you to use Clickatell, a third-party SMS gateway, to send notifications and MFA verification code via SMS.
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