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ManageEngine ADSelfService Plus vs LDAP Account Manager

The prime objective of self-service password reset software is to allow end-users who have forgotten their passwords or have been locked-out of their accounts, to securely reset their own passwords and unlock their accounts without help desk intervention. ManageEngine ADSelfService Plus and LDAP Account Manager (LAM Pro) are two software products that serve this purpose. While the former packs an array of self-service features at an affordable price, the latter lacks some nifty features.

ManageEngine ADSelfService Plus

Feature Description Description ManageEngine ADSelfService Plus
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LDAP Account Manager
Core Features
Self-reset Password Users can reset their forgotten passwords without calling helpdesk    

Remarks- Requires installation of LDAP schema that comes bundled with LAM Pro.

Self-unlock Account Users can unlock their locked out accounts without calling helpdesk    
Password Expiry Reminder Notify users to change password before it expires via email and SMS    
Account Expiration Reminder Notify users and their managers about impending account expiration    
Employee Directory Self-update Employees can update their profile information in Active Directory    
Password policy Enforcer Enforce custom password policies with varying complexitie s    
Multi -platform Password Synchronizer Synchronize password and account changes across multiple platforms    
Single Sign -On Single Sign -On support for SaaS application s    
Real -time Password Sync Agent Synchronize password changes across a range of cloud -based and on -premise applications in real - time    
Cached Credentials Update Update cached credentials when users reset their passwords even if they are not connected to the corporate network.    
Help Desk Assisted Password Reset and Account Unlock Integrate password self-service with your review and approval based help desk software.    
Mail Group Subscription Users can opt-in or opt-out of distribution groups    
Employee Search Users can search for their colleagues information    
Organization Chart Users can find their position in the organization hierarchy    
Change Password Users can change their password from anywhere, anytime    
Accessibility
Web Interface Users can access the self-service portal from a web browser    
Mobile Interface Users can access the self-service portal from a mobile browser    
Native Android and iPhone Apps Android and iPhone apps for ‘on the go’ password reset and account unlock    
Windows Logon Agent Users can access the selfservice portal from the Windows login prompt    
Mac Logon Agent Users can access the selfservice portal from the Mac OS X login prompt    
Security
Available Authentication Techniques Authentication techniques available to verify users’ identity Security Q&A, SMS & email verification codes, Google Authenticator Security Q&A, and email verification
Custom OU and Group-based Password Policies Restrict features to certain users based on OUs and Groups    
Password Reset and Account Unlock Limit Limit the number of times that users can reset passwords and unlock accounts in a specific time duration    
Account Unlock, Password Reset & Change Notifications Notify users via e-mail & SMS upon successful password reset / change / account unlock    
Password Strength Assessment Tool Tool to analyze the strength of the passwords in real time as the user types them    
Enforce Password History during Password Reset Enforce Active Directory Password History Settings during password reset    
CAPTCHA Verification A challenge-response test used to determine whether or not the user is human    
Session Timeout Users are automatically logged out if they are idle for a specified period of time    
Block Users Users who repeatedly fail password selfservice will be automatically blocked for a few minutes    
Enrollment Options
Force users to enroll when they log in to their system Users can be forced to enroll when they log in to their system    
Notify users to enroll by sending them an enrollment reminder Users can be asked to enroll by sending them an enrollment reminder    
Import enrollment data from a CSV file and enroll users without their intervention Import enrollment data from a CSV file and enroll users without their intervention    
Reuse data in Active Directory to automatically enroll users Reuse data of users from Active Directory to automatically enroll users    
Reuse enrollment data from your in-house database Reuse Security Q&A data of users from your in -house database to enroll users    
Additional Features
Multiple Domain Support Manage multiple domains from a single window    
Single Sign-on Automatically detects applications that use Windows credentials and logs in the users    
Mobile Push Notification for reminders and events Notify mobile users with push notifications on Enrollment reminders and soon - to -expire passwords    
Multi -language Support Support for multiple languages    
Rebranding Customize the self-service portal with your own name, logo, etc.    
Reporting Capabilities
Dashboard which details all critical user related information Administrator’s dashboard which details all key user related information    
Reports on user actions, their password status and more Reports on user actions, their password status and more    
Reports on users with soon -to - expire passwords, locked -out users, password expired users Complete reports on users, locked out users, Soon -to -expire password users, and password expired users.    
Report on users’ enrollment status Administrator can check the registered users in the following reports - Enrolled users, Non -Enrolled users, Licensed users, Security questions and answers    
Export reports for later use in a target file format such as HTML, PDF, CSV, etc. Reports can be saved for later use in a target file format    
Schedule and send selected reports via email Scheduler to create and send selected reports via email    

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

While both ADSelfService Plus and LDAP Account Manager try to clamp down on password related help desk calls, ADSelfService Plus trumps LDAP Account Manager by providing extra self-service features like Self Account Unlock, Mail Group Subscription, and Employee Search.

ADSelfService Plus trumps LDAP Account Manager in the following categories:

  • Detailed reports on all users’ self-service actions, password status.
  • Multiple ways in which to enroll the users for password self-service.
  • The ability to allow users to reset passwords and unlock accounts while on the move with the native Android and iOS applications.
  • The ability to let users change their passwords even when not connected to the corporate network.
  • It is clear from the above comparison that ADSelfService Plus is vastly superior to LDAP Account Manager in terms of both feature set, and the ease with which the product can be set up and customized.
  • Overall, ADSelfService Plus will give you a better return on investment by ensuring that password reset calls are a thing of the past in your organization.

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What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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    Failover and Secure Gateway Services
     
    Includes failover (high availability, load balancing) and secure gateway services (reverse proxy) that are essential for large enterprises.
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