ManageEngine ADSelfService Plus vs Nervepoint Access Manager
The prime objective of Self-Service Password Reset software is to allow end-users who have forgotten their passwords or have their accounts locked-out, to securely reset their passwords and unlock their accounts without helpdesk intervention. This eliminates password related calls to the helpdesk, improves employee productivity, and helps your business save on cost.
ManageEngine ADSelfService Plus and Nervepoint Access Manager serve this purpose. The following comparison juxtaposes the features of these two solutions to help you make an informed decision on which software best fits your business needs.
Key differentiators that set ADSelfService Plus apart from competition like Nervepoint Access Manager:
| Complementary Self-Service Features: | Directory Self-update, Mail Group Subscription, and Employee Search to further boost the self-service capabilities of users. |
| Mac OS X Support: | Log in agent for Mac OS X allows users to reset their passwords and unlock their accounts from the log in screen of their Mac machines. |
| Automatic/Forced Enrollment: | Enroll users without their intervention by importing enrollment data like challenge questions and answers, mobile numbers, email ID, etc., from a CSV file or force them to enroll when they log in to their machines. |
| Free Password Expiry Notifier: | Remind users via SMS or email to change their passwords before they expire. This feature is 100% free with no restrictions on user count. |
| Real Time Password Synchronizer and Change Notifier: | ADSelfService Plus’s password sync agent synchronizes password changes - either done natively or through the self-service portal - in real time, and also immediately notifies users about the change. |
Key Features ADSelfService Plus
| Features | Description | ManageEngine ADSelfService Plus Try now |
Nervepoint Access Manager |
|---|---|---|---|
| Password Reset | Users can reset their forgotten passwords without calling helpdesk | ||
| Account Unlock | Users can unlock their locked out accounts without calling helpdesk | ||
| Password Expiry Notification | Notify users to change password before it expires | ||
| Account Expiry Notification | Notify users and their managers about impending accout expiry | ||
| Password Change Notification | Notify users when their passwords are changed/reset natively in Windows |
(real time notification) |
|
| Self-account Provisioning | Allow users to create requests for account creation | ||
| Employee Directory Self-Update | Employees can update their profile information such as contact number in Active Directory | ||
| Password Synchronizer | Synchronize Windows password changes with onpremise and SaaS applications | ||
| Real-Time Password Sync Agent | Synchronize native password changes with associated IT systems and applications in real time | ||
| Mail Group Subscription | Users can opt-in or opt-out of Distribution Groups | ||
| Employee Search | Users can search for their colleagues information | ||
| Organization Chart | Users can find their position in the organization hierarchy | ||
| Change Password | Users can change their password from anywhere, anytime | ||
| Automatic Password Reset/Account Unlock | Automatically reset passwords when they expire and unlock accounts when they are locked-out | ||
| Accessibility | |||
| Web and Mobile based Portal | Users can access the selfservice portal from a web or mobile browser | ||
| Android and iPhone Native Mobile Apps | Android and iPhone apps for ‘on the go’ password reset and account unlock | ||
| Windows Login Agent | Users can access the selfservice portal from the Windows login prompt | ||
| Mac Login Agent | Users can access the selfservice portal from the Mac OS X login prompt | ||
| Login Agent Installation | Options to install the login agent in users’ machines | Product UI and GPO | GPO Only |
| Login Agent Customization | Option to customize the logo, button text, etc., of the login agent | ||
| Multi-factor Authentication | |||
| Available authentication techniques | Authentication techniques available to verify users’ identity | Challenge Questions, Email & SMS-based OTP and Google Authenticator | Challenge Questions, OTP, Passphrases, and PIN |
| Enrollment Options | |||
| Forced Enrollment | Users can be forced to enroll when they log in to their system | ||
| Enrollment Reminders | Users can be asked to enroll by sending them an enrollment reminder |
(supports both SMS and email reminders) |
(only via email) |
| Auto Enrollment | Import enrollment data from a CSV file and enroll users without their intervention | ||
| External Database Support | Reuse Security Q&A data of users from your inhouse database |
(Supports Oracle, MS SQL, MySQL) |
|
Security and Convenience
| Features | Description | ManageEngine ADSelfService Plus Try now |
Nervepoint Access Manager |
|---|---|---|---|
| Override Active Directory Password Policy | Create a custom password policy that overrides your AD domain password policy |
(supports multiple password policies based on OUs and Groups) |
|
| Password Reset/Account Unlock Email Notifications | Notify users upon successful password reset / change / account unlock |
(Notifies via both Email and SMS) |
(Email Only) |
| Enforce Password History | Enforce Active Directory Password History Settings during password reset | ||
| CAPTCHA Verification | A challenge-response test used to determine whether or not the user is human | ||
| Restrict Inactive Users | Restrict disabled, expired, deleted users from using the application | Not Known | |
| Session Timeout | Users are automatically logged out if they are idle for a specified period of time | ||
| Block Users | Users who repeatedly fail password self-service will be automatically blocked for a few minutes |
Additional Features
| Key Features | Description | ManageEngine ADSelfService Plus Try now |
Nervepoint Access Manager |
|---|---|---|---|
| OU and Group based configuration | Configure features and settings based on OU and Groups | ||
| Single Sign-on | Users are automatically logged in with their domain credentials using NTLMv2 authentication | ||
| Multi-language support | Built-in support for multiple languages |
(Supports 17 languages) |
(Supports 11 languages) |
| Integration with other applications | Avail self-service password reset & account unlock from other applications | OWA, SharePoint, Citrix | Not Known |
| Rebranding | Customize the self-service portal with your own name, logo, etc. |
(Requires manual configuration of files) |
Reporting Capabilities:
| Features | Description | ManageEngine ADSelfService Plus Try now |
Nervepoint Access Manager |
|---|---|---|---|
| Administrator’s Dashboard | Dashboard which details all key user related information | ||
| User Action Audit Reports | Reports on user actions, their password status and more | ||
| Password and Account Status Report | Reports on users with soon-toexpire passwords, locked-out users, password expired users | ||
| Enrollment Status Report | Report on users’ enrollment status | ||
| Export Reports | Reports can be saved for later use in a target file format such as HTML, PDF, CSV, etc. |
(supports export via only SQL or CSV file) |
|
| Report Scheduler | Scheduler to generate and send selected reports via email |
Can the solution be considered value for money?
Component-based pricing model
The Standard edition starts at $ 595 for 500 users
The professional version starts at $ 1195 for 500 users.
Conclusion
- Both ADSelfService Plus and Nervepoint Access Manager offer nice set of features to clamp down on password related help desk calls.
- While Nervepoint Access Manager focusses solely on password management, ADSelfService Plus offers some extra self-service features like ‘Directory Self-update’, ‘Mail Group Subscription’ and ‘Employee Search’.
- Also, what Nervepoint Access Manager does, ADSelfService Plus does it better. For example, the ability to send notifications via both email and SMS, real-time password sync and change notifications, the ability to customize the tool through the product UI itself, built-in reports, OU and Group-based configuration, and multiple enrollment options for different scenarios.
- Overall, ADSelfService Plus will give you a better return on investment by ensuring that password reset calls are a thing of the past in your organization.
