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Quest Password Manager

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ManageEngine ADSelfService Plus vs Quest Password Manager

The comparison: Apart from normal feature-to-feature comparison, this document also throws some light on to what extent these two software products achieve the “basic qualities desirable in a software”.

The main differences between ADSelfService Plus and Quest Password Manager lie in the following aspects:

ADSelfService Plus ADSelfService Plus provides “Self Update”, a feature that allows end users to enter their personal information directly into active directory. This feature, which is absolutely free of charge, has been an important USP for ADSelfService Plus since its inception.
Quest Password Manager Quest does not offer any bonus features.

ManageEngine ADSelfService Plus

Qualities ManageEngine ADSelfService Plus
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Quest Password Manager
Lucidity Excellent.
ADSelfService Plus is relatively user-friendly and self-explanatory. Right from installing and deploying the product, the customer is at great ease with ADSelfService Plus.
Good.
Self-sustenance Good.
ADSelfService Plus does not depend on any external software or services.
Good but has few shortfalls.
Quest Password Manager’s reporting system is entirely dependent on SQL Reporting Services, whereas ADSelfService Plus queries the Active Directory/ self-contained database directly for reports.
Extent of Access Excellent; the software can be accessed over web (from any machine in the domain) by administrator or end user with equal ease.
  • For example, an administrator can log in from any machine using his credentials and still be able to benefit from the entire features prerogative to him.
  • Similarly, an end user too can access the software from any machine in the domain.
Excellent and easy access only in the case of end users. However, for administrators, the product poses certain problems.
  • Quest Password Manager’s reporting system is entirely dependent on SQL Reporting Services which does not support remote data sources.
  • In other words, if an administrator were to access Quest site from machines devoid of SQL reporting services server, Quest password manager’s reporting system will not function.
Security Excellent
  • Provides encryption of sensitive information like security answers which are used to authenticate users who request password reset/account unlock.
  • The password reset by a user is never stored anywhere in the product; instead it is relayed directly to the Active Directory
Excellent
  • Provides encryption of sensitive information like security answers which are used to authenticate users who request password reset/account lock.
  • Unaware of this aspect of Quest Password Manager

ManageEngine ADSelfService Plus

Features ManageEngine
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Quest Password Manager Comments
Web based software      
Self Reset Password      
Option for the user to search and locate his account in a domain, should he forget the username     Both features work with the assumption that the user ID comprises a part of user’s name in it
Global access   Medium (for administrators) In Quest, administrators will not be able to view reports, if they accessed the site from a machine devoid of SQL Reporting Services server
Identity verification and establishment based on Security Questions      
Strong encryption for security answers      
Self Unlock Account      
Change Password     This feature is for users who remember their passwords and are willing/forced to change it
Configuring Alerts      
Self Update     This feature allows users to enter their personal information directly into Active Directory. (Administrator decides the fields which the user can update.)
Provision to notify users about impending password expiry      
Options to choose desired language      
Single sign-on      
Resetting passwords right at Windows logon prompt     In Quest this feature is a paid feature. In ADSelfService Plus, this comes as a part of Professional package.
Scalability      
Cross-platform password synchronization Basic; ADSelfService Plus supports only Active Directory High  
Helpdesk delegation  

ManageEngine offers a more effective “helpdesk delegation” as a part of another product ADManager Plus, which simplifies Active Directory management.

  Not just password reset task, but several administrator-specific tasks can be delegated to a helpdesk agent through ADManager Plus.
Multiple domain and OS support      
Dashboard view of main components of the software      
Provision to find inactive users and free their space in license count     This feature of ADSelfService Plus allows you to view a comprehensive report of inactive users, restrict them and include other users in the license count. Saves your money.
Force users to register with the product      
Prompt users to register through email reminders      
Schedule registration email notifications      
Performing bulk updates of Security Questions and Answers     A special request has to be dispatched to Quest to acquire this feature. It is not clear if it is free of cost.
Configuration of security question list      
Prevent users from modifying security questions      
Automatic Password Reset      
Customize the logo on password reset software (you can include your company logo too)     In Quest, user can insert desirable logo only in windows logon prompt (if the GINA extension feature is installed)
Password Policy Management     ADSelfService Plus uses the password policy defined in the Active Directory by the administrator. It does not alter it.
Exclude users from email notifications     This feature of Quest requires an IT administrator to manuallycreate groups and make any user who should not receive email notification, a member of it.
Locked-out user report      
Soon-to-expire passwords report      
Password-expired user report      
Enrolled user report      
Un-enrolled user report      
‘Password reset’ audit report    

(Bundled with user activity report)

 
‘Self unlock’ audit report    

(Bundled with user activity report)

 
Self update audit report   Not applicable  
Provision to track users (by their IP) and actions performed by them      
Security Q&A encryption using irreversible hashing algorithm      
Lock out users who fail security question and answer authentication      
Hide security answers      
Captcha (word verification image) on password reset and unlock pages   Information not available  
Option to run as a secure SSL connection      

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

Both ManageEngine ADSelfService Plus and “Namescape myPassword” provide the basic self service password reset benefits.

  • ADSelfService Plus allows users to self update their own personal information in the Active Directory. Thus making the software more convenient when compared to myPassword.
  • ADSelfService Plus facilitates configuring OU Based Self Service Policies for Password Reset, Unlock Account, Self-Update and Change Password.
  • The Automatic Password Reset facilities, single sign on option, soon-to-expire password notification via email to users are other added benefits of ADSelfService Plus solution.
  • Namescape myPassword requires additional frameworks to be installed even before installing the application. No such framework requirements for ADSelfService Plus. This makes the software readily available for download and evaluation.
  • ManageEngine ADSelfService Plus comes in 2 Versions Standard and Professional and provides the choice of deployment. The Standard edition of ADSelfService Plus starts $ 595 for 500 users and the professional version starts at $ 1295 for 500 users. The pricing of ADSelfService Plus is competitive and is readily available in our website for your reference and comparison. We are not aware of the pricing details of myPassword however we are confident of the pricing and value that ADSelfService Plus will add to any environment.

 

 

 

 

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What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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Disclaimer: ManageEngine does not guarantee the accuracy of any information presented in this document, and there is no commitment, expressed or implied, on ManageEngine’s part to update or otherwise amend this document. The furnishing of this document does not provide any license to patents, trademarks, copyrights or other intellectual property rights owned or held by ManageEngine.

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