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ManageEngine ADSelfService Plus vs QuickPass

What is ManageEngine ADSelfService Plus? ADSelfService Plus is an integrated password self-service, synchronization and single sign-on (SSO) solution for Active Directory (AD) and cloud applications.
What is Quickpass? Quickpass was designed to empower end users to reset their own company passwords and thereby significantly reducing password reset tickets.
ADSelfService Plus vs. Quickpass Both ADSelfService Plus and Quickpass can help you eliminate password-related help desk calls by empowering users with password self-service capabilities. However, there are some differences between them when we consider capabilities such as being able to set up single sign-on, and enforcing endpoint multi-factor authentication (MFA) for Windows and macOS logons.

This document will compare the two solutions in detail, highlight the differences, and help you make an informed decision about the right solution for your needs.

ManageEngine ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
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Quickpass
Core Password Self-Service Features
Self-Service Password Reset Users can reset their forgotten passwords, themselves, without calling the help desk.  

(Supports Active Directory, OpenLDAP, AD LDS, AS400, HP UX, Oracle DB, Office 365, Salesforce, G Suite, and more.)

 

(Supports Active Directory, Azure, IT Glue, and Office 365.

Self-Service Account Unlock Users can unlock their accounts without the assistance of the help desk.    
Password Expiration Notification Notify users to change their passwords before it expires.    
Account Expiration Notification Notify users and their managers about impending account expiration.    
Real-time Password Synchronizer Synchronize Windows password changes with cloud applications, on-premises systems, database servers, other AD domains, and even other directory services.    

(Only supports user password sync between AD and IT Glue.)

SSO for Enterprise Applications Allow users to log in just once using their AD username and password, and gain access to all their enterprise applications.    
TFA for Windows and macOS Logons Enables two-factor authentication for Windows logons, both local and remote.  

The second level of authentication can be through one of the following:

  • Security Questions and Answers.
  • Email Verification.
  • SMS Verification.
  • Google Authenticator.
  • Duo Security.
  • RSA SecurID.
  • RADIUS Authentication.
  • Push Notification Authentication.
  • Fingerprint Authentication.
  • QR Code-based Authentication.
  • TOTP Authentication.
  • Microsoft Authenticator
 
Cached Credentials Update Helps remote users reset their cached password in their machines when they are not connected to the corporate network.    
Employee Directory Self-Update Allows users to update their profile information such as contact number in Active Directory.    
Self-Service Group Subscription Allows users to opt-in or opt-out of AD distribution mail groups.    
Change Password Users can change their password from anywhere, anytime.    
Automatic Password Reset/Account Unlock Automatically reset passwords when they expire and unlock accounts when they are locked-out.   *

Option to auto rotate AD admin passwords and update them in IT Glue.

Multiple Access Points For Password Self-Service Portal
Web and Mobile-based Portal Users can access the self-service portal from a web or mobile browser.   *

Option to auto rotate AD admin passwords and update them in IT Glue.

Multiple Access Points For Password Self-Service Portal
Web and Mobile-based Portal Users can access the self-service portal from a web or mobile browser.    
Android and iOS Mobile Apps Reset passwords, and unlock accounts on-the-go from any Android or iOS mobile device.    
Password reset in the Windows, macOS, and Linux login screen Users can access the self-service password reset portal from the login screen of their workstation.    
Password self-service from Linux login screen Users can access the self-service password reset portal from the Linux login prompt.    
Identity Verification And Real-time Alerts
Available authentication techniques Supported authentication techniques to verify users’ identities during password reset.  
  • Security Q & A.
  • Email verification codes.
  • Anti-virus application
  • SMS verification codes.
  • Google Authenticator.
  • DUO Security.
  • RSA SecurID.
  • RADIUS Authenticator.
  • TOTP authenticator.
  • Fingerprint authenticator.
  • QR-code based authentication.
  • Push notification authentication.
  • SAML Authentication.
  • AD Security Questions.
  • Microsoft Authenticator.
 
  • Security Q & A.
  • Fingerprint Authenticator.
  • Face ID Authenticator
  • MIcrosoft Authenticator.
  • Google Authenticator.
  • DUO Security.
Two-factor authentication for login Enable TFA for users ogging into the selfservice portal.    
Password reset/account unlock email notifications Notify users via e-mail & SMS upon successful password reset/change/ account unlock    
Advanced Password Policy Controls For Improved User Account Security
Password complexity requirements for all integrated applications. Option to force any or all the below character group requirements in a password:  
  • Uppercase characters (A through Z)
  • Lowercase characters (a through z)
  • Special characters
  • Numeric characters
  • Vulnerability Scanners
 

(Only three are enforced)

History Rule Password history enforcement for password resets to prevent users from reusing their old passwords.    
Dictionary and Pattern Rule Option to disallow the use of predictive passwords with patterns (like abc 123, etc.) and dictionary words.    
Display the enforced password complexities Option to display the enforced password policy settings in the web-portal, mobile app, and the login screens.    

(Only displayed in the web-portal and the mobile app)

Unicode Rule Option to force the use of Unicode characters    

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

From the above comparison table, it is evident that while Quickpass offers password self-service, it doesn't offer any means to improve user account or password security.

However, with ADSelfService Plus, besides enabling self-service password reset and account unlock, you can also:

  • Secure Windows logons with two-factor authentication./li>
  • Improve user account security with password policy enforcer.
  • Enable self-password resets from macOS, Linux, and Windows login screen.
  • Utilize SSO and offer seamless access to popular enterprise applications including G Suite, Salesforce, and Zendesk.

Note: This document is for comparative purposes only. All the information mentioned here is based on the readily available information on competitors’ website as on November 12, 2019. The data provided might vary in the actual product.

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What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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  • Add-ons

    Failover and Secure Gateway Services
     
    Includes failover (high availability, load balancing) and secure gateway services (reverse proxy) that are essential for large enterprises.
    SMS Pack
     
    Allows you to use Clickatell, a third-party SMS gateway, to send notifications and MFA verification code via SMS.
    (No. of SMS Credits *)
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Disclaimer: ManageEngine does not guarantee the accuracy of any information presented in this document, and there is no commitment, expressed or implied, on ManageEngine’s part to update or otherwise amend this document. The furnishing of this document does not provide any license to patents, trademarks, copyrights or other intellectual property rights owned or held by ManageEngine.

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