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ManageEngine ADSelfService Plus vs SecureAuth Password Management

Forgotten passwords and locked-out accounts are two of the main sources of help desk tickets. ManageEngine ADSelfService Plus and SecureAuth Password Management are two solutions that can help you avoid password-related help desk calls. This document provides a detailed comparison of these two solutions to help you make an informed purchase decision.

Five reasons why ADSelfService Plus is better

Real-time password synchronizer
  • ADSelfService Plus supports password synchronization for multiple on-premises systems and cloud applications including Office 365, G Suite, Salesforce, IBM iSeries, and Oracle DB.
  • SecureAuth Password Management doesn’t support this feature.
Free password expiration notifier
  • With ADSelfService Plus, you can remind users via SMS, email, or push notification to change their passwords before they expire. This feature is 100% free for unlimited users.
  • SecureAuth Password Management doesn’t support this feature.
Additional self-service features
  • ADSelfService Plus supports directory profile self-update, self-service group management and employee search in addition to self-service password reset and directory profile updates.
  • SecureAuth Password Management doesn’t support self-service for groups or employee search. For directory profile update, you need another SecureAuth User Self-Service product.
Forced enrollment
  • ADSelfService Plus can force users to enroll when they log in to their machines, thus guaranteeing high enrollment rate.
  • SecureAuth Password Management doesn’t support forced enrollment.
Cached credentials update
  • ADSelfService Plus allows remote users who are not connected to the corporate network to reset their passwords and also update the cached credentials in their local machines, so they can log in to their machine with their new password.
  • SecureAuth Password Management doesn’t support this feature.

ManageEngine ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
Try now
SecureAuth Password Management
Core Self-Service Features
Self-Password Reset Users can reset their forgotten passwords without calling the help desk.    
Self-Service Account Unlock Users can unlock their locked out accounts without calling the help desk.    
Password Expiration Notification Notify users to change password before it expires.    
Account Expiry Notification Notify users and their managers about impending account expiration.    
Password Change Notification Notify users when their passwords are changed/ reset natively in Windows.    
Password Synchronizer Synchronize Windows password changes with on-premise and SaaS applications    
SSO for Enterprise Applications Allow users to log in just once using their AD username and password, and gain access to all their enterprise applications.   *

(available in SecureAuth SSO)

Windows logon twofactor authentication Enables two-factor authentication for Windows (both local and remote logons)   *

(available in SecureAuth SSO)

Cached Credentials Update Helps remote users reset their cached password in their machines when they are not connected to the corporate network.    
Password Policy Enhancer Enforce advanced OU and group-based password policy settings such as dictionary rule for improved security    
Approval Workflow Get self-service actions by end users approved by managers or IT admins.    
Help desk password reset Allows help desk to verify users’ identities and reset passwords.    
Employee Directory Self-Update Allows users to update their profile information such as contact number in Active Directory.   *

(Available in SecureAuth User Self-Service)

Self-Service Group Subscription Allows users to opt-in or opt-out of AD group memberships.    
Employee Search Allows users to search for their colleague's information.    
Organization Chart Allows users to find their position in the organization hierarchy.    
Change Password Users can change their password from anywhere, anytime.    
Automatic Password Reset/Account Unlock Automatically reset passwords when they expire and unlock accounts when they are locked-out.    
Accessibility
Web and Mobile-based Portal Users can access the self-service portal from a web or mobile browser    
Android and iPhone Native Mobile Apps Android and iPhone apps for ‘on the go’ password reset and account unlock    
Windows Login Agent Users can access the self-service password reset portal from the Windows login prompt.    
Mac Login Agent Users can access the self-service password reset portal from the macOS login prompt.    
Linux Login Agent Users can access the self-service password reset portal from the Linux login prompt.    
Security
Available authentication techniques Authentication techniques available to verify users’ identities during password reset. 13 authentication methods including biometric, push, TOTP, and third-party authentication providers. 25+ methods
Password history support Checks password history during password reset.    
Two-factor authentication for login Enable TFA for users logging into the self-service portal.    
Password reset/ account unlock email notifications Notify users via e-mail & SMS upon successful password reset/change/ account unlock  

(Notifies via both Email and SMS)

 

(Email only)

Enrollment Options
Forced Enrollment Users can be forced to enroll when they log into their system    
Enrollment Reminders Users can be asked to enroll by sending them an enrollment reminder via email  

(supports both SMS and email reminders)

 

(only via email)

Auto Enrollment Import enrollment data from a CSV file or database and enroll users without their intervention    
Enrollment Options

Additional Features ManageEngine ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
Try now
SecureAuth Password Management
Single Sign-on to Self-Service Portal Users are automatically logged in with their domain credentials using SAML, NTLMv2, or smart card authentication    
Multi-Language Support Built-in support for multiple languages    
Integration with other applications Avail self-service password reset & account unlock from other applications OWA, SharePoint, Citrix Information unavailable.
Integration with help desk tools Integrate with help desk tools to automatically create tickets for end users’ self-service actions.   Information unavailable.
Rebranding Customize the self-service portal with your own name, logo, etc.    

Reporting Capabilities ManageEngine ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
Try now
SecureAuth Password Management
Administrator’s Dashboard Visual dashboard which details all key user related information    
User Actions Audit Reports Reports on user actions, their password status and more    
Password and Account Status Report Reports on users with soon-to-expire passwords, locked-out users, password expired users    
Enrollment Status Report Report on users’ enrollment status   Information not available
Rebranding Scheduler to generate and send selected reports via email   Information not available

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

  • Both ADSelfService Plus and SecureAuth Password Management offer self-service features to clamp down on password-related help desk calls.
  • ADSelfService Plus supports real-time password sync for enterprise systems and applications, self-service features such as self-service group subscription and employee search, ability to update cached credentials, and dedicated mobile apps in addition to what SecureAuth offers.
  • Also, ADSelfService Plus is a lot more affordable than SecureAuth

Note: This document is for comparative purposes only. The above provided comparison is based on readily available information on the competitor's website as on March 2019. The data provided might vary in the actual product.

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What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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  • Add-ons

    Failover and Secure Gateway Services
     
    Includes failover (high availability, load balancing) and secure gateway services (reverse proxy) that are essential for large enterprises.
    SMS Pack
     
    Allows you to use Clickatell, a third-party SMS gateway, to send notifications and MFA verification code via SMS.
    (No. of SMS Credits *)
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Disclaimer: ManageEngine does not guarantee the accuracy of any information presented in this document, and there is no commitment, expressed or implied, on ManageEngine’s part to update or otherwise amend this document. The furnishing of this document does not provide any license to patents, trademarks, copyrights or other intellectual property rights owned or held by ManageEngine.

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