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ManageEngine ADSelfService Plus vs Summit AI

What is ManageEngine ADSelfService Plus? ADSelfService Plus is an integrated self-service password management and single sign-on solution (SSO) for on-premises Active Directory (AD), and cloud applications.
What is Symphony SummitAI?
  • SummitAI Service Management is an ITIL verified solution that leverages latest advances in AI, machine reasoning, analytics and automation.
  • Both ManageEngine ADSelfService Plus and SummitAI are two different products with different capabilities. While the former helps in reducing help desk tickets by implementing effective strategies, the latter helps IT admins manage the tickets efficiently.
  • In this document, we’ll compare the self-service password management capabilities offered by two applications.

ManageEngine ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
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Symphony SummitAI
Self-service password management
Self-service password management Users can reset their forgotten AD and cloud passwords from a web browser, a mobile phone, or their Windows, macOS, and Linux login screen.    
Password and account expiration notification
  • Notify users to change their passwords before it expires.
  • Notify users and their managers about impending account expiration.
   
Password synchronizer Synchronize Windows password changes with onpremises and SaaS applications    
SSO for on-premises and cloud applications Allow users to log in just once using their AD username and password, and gain access to all their enterprise applications.    
Endpoint MFA Adds an extra layer of security for Windows, Linux, and macOS logons    
Password policy enforcer Enforces advanced password policy settings that block common, weak passwords for improved security    
Cached credentials update Helps remote users reset their cached password in their machines when they are not connected to the corporate network.    
Automatic password reset/account unlock Automatically reset expired passwords and unlock locked out accounts.    
Approval workflow Enables managers or IT admins to review and approve end users’ self-service actions    
Directory self-update Allows end users to update their attributes in Active Directory, such as their email, mobile number, department, manager, and photo    
Mail group subscription Allows users to opt in or out of distribution groups    
Employee search Allows users to search for their colleagues' information    
Organization chart Alowsl users to find their position in the organization hierarchy    
Change password Allows users to change their domain passwords remotely from a web browser or mobile app    
Block failed authentication attempts Blocks users who failed authentication a predefined number of times    
CAPTCHA Helps prevent bot-based attacks    
Enrollment options
Forced enrollment Forces users to enroll for self-service password management when they log in to their workstations    
Auto-enrollment Supports importing enrollment data from a CSV file or database, as well as enrolling users without their intervention    
Additional features
Centralized user portal A single self-service portal for users to monitor the status of their requests    
Administrator’s dashboard Visual dashboard which details all key user related information    
Digital agent Allow users to communicate with a digital agent to resolve tickets    
OU and group-based policies Provide users access to features based on their OU or group membership    
User reports Reports on password expiration status and locked out users    
Audit reports Reports on users performing self-service actions and blocked users.    
SSO to self-service portal Allows users to automatically log in through SAML, NTLMv2, or smart card authentication    
Rebranding Offers a customizable self-service portal for adding a unique name, logo, etc.    
Web and mobile-based portal Allow users to access the self-service portal from a web or a mobile browser.  

(ADSelfService Plus admin and user portal)

 
Two-factor authentication Enables TFA for users logging in to the self-service portal  

ADSelfService Plus user portal.

 

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

From the above comparison, it is evident that SummitAI doesn't offer much to help with self-service password management. However, with ADSelfService Plus, you can:

  • Enable self-password resets and self-account unlocks.
  • Use advanced authenticators to verify user identities.
  • Secure Windows, macOS, and Linux logons with two-factor authentication.
  • Improve user account security with password policy enforcer.
  • and more. If your organization is looking to empower users with self-service, then a dedicated self-service password management solution such as ADSelfService Plus would be the sensible option. It is affordable, bundled with a wide range of features, and will make for a happier workforce!
customer-testimonial-logo

What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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  • Add-ons

    Failover and Secure Gateway Services
     
    Includes failover (high availability, load balancing) and secure gateway services (reverse proxy) that are essential for large enterprises.
    SMS Pack
     
    Allows you to use Clickatell, a third-party SMS gateway, to send notifications and MFA verification code via SMS.
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Disclaimer: ManageEngine does not guarantee the accuracy of any information presented in this document, and there is no commitment, expressed or implied, on ManageEngine’s part to update or otherwise amend this document. The furnishing of this document does not provide any license to patents, trademarks, copyrights or other intellectual property rights owned or held by ManageEngine.

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