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SysOp password tools Reset pro

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SysOp password tools Reset pro

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ManageEngine ADSelfService Plus vs SysOp password tools Reset pro

The prime objective of Self-Service Password Reset software is to allow end-users who have forgotten their passwords or have been locked-out of their accounts, to securely reset their own passwords and unlock their accounts without helpdesk intervention. ManageEngine ADSelfService Plus and SysOp Tools Password Reset Pro are two different software products that serve this purpose. While the former packs in an array of compatible self-service features, the latter focuses solely on Password Reset and Account Unlock.

Key Differentiators that stimulate the adoption of ADSelfService Plus
over Password Reset Pro:

  • Password/Account Expiry Notification and Multi-Platform Password Synchronizer for a comprehensive IT Self-Service Password management
  • A well-defined ‘Security Center’ to customize varying degrees of two-factor authentication and CAPTCHA verification.
  • Automated installation of Client Software (GINA/Credential Provider extension) on client computers for password reset/account unlock from Windows logon prompt.
  • Complimentary features like Employee Self-Update, People Search and Organization Chart to further boost the self-service capabilities of users.
  • A convenient user based licensing model that is most affordable.

Key Features ADSelfService Plus

Key Features Description ManageEngine ADSelfService Plus
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SysOp Tools Password Reset Pro
Password Reset Users can reset their forgotten passwords without calling helpdesk    
Account Unlock Users can unlock their locked out accounts without calling helpdesk    
Employee Directory Update Employees can update their profile information in Active Directory    
Password/Account Expiry Notification Notify users to change password before it expires via email    
Multi-Platform Password Synchronizer Synchronize password and account changes across multiple platforms    
Change Password Users can change their password from anywhere, anytime    
Employee Search Users can search for their colleagues information    
Built-in Reporting Mechanism Reports on various aspects of user actions and their password status    
Identity Verification Methods Users identity are verified before they can reset their password or unlock their account Security Q&A | SMS/Email based Verification code Security Image | Security Word

Add-on Features ManageEngine ADSelfService Plus

Key Features Description ManageEngine ADSelfService Plus
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SysOp Tools Password Reset Pro
Easy Installation and Deployment Application can be installed without any pre-requisites    

Requires .NET framework v2.0 installed and IIS 6.0 or above with ASP.NET enabled

Multi-language support Support for multiple languages  

15 languages supported

 
Client Software (GINA/Credential Provider) extension Password Reset/Account Unlock from Windows logon screen (CTRL+ALT+DEL)    
Restrict Inactive Users Blacklist inactive users like disabled users, account expired users, deleted users, etc., for effective license management    
Technician roles Delegate different tasks to various users by designating them as Super Admin and Operator    
Automatic Password Reset / Account Unlock Expired passwords/locked-out accounts are automatically reset/unlocked    
Multiple Self-Service Policies (OU-based) Configure multiple self-service policies to allow different users to access different features    

Mulitple Enrollment Options

Features Description ManageEngine ADSelfService Plus
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Forefront Identity Manager
Enrollment reminders Users can be asked to enroll by sending them an enrollment reminder via email    
Auto Enrollment Administrators can automatically enroll users without their intervention    
Force enrollment Users can be forced to enroll when they log in to their system    

Security and Convenience

Features Description ManageEngine ADSelfService Plus
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SysOp Tools Password Reset Pro
CAPTCHA Verification Challenge-response test used to verify that login attempts are made by humans and not by a spam-sending computer    
Block Users Define a threshold for the number of unsuccessful attempts, after which the account will be blocked from accessing the self-service portal    
Web Server in DMZ Feature Securely deploy the application on the internet without compromising the core network    
Password Strengtheners to facilitate stronger Password practice
Password Reset/Account Unlock Email Notifications Notify users via e-mail upon successful password reset / change / account unlock    
Password Strength level Enforce an added layer of security to user passwords    
Enforce Password History Enforce Active Directory Password History Settings during password reset    

Reporting Capabilities:

Feature Description ManageEngine ADSelfService Plus
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SysOp Tools Password Reset Pro
User Reports Reports on locked out users, soon-to-expire password users and password expired users    
Pre-built reports Pre-build reports on various aspect of the application, user password status, user actions and audit reports  

14+ reports under 3 categories: user reports, enrollment reports and audit reports

 

Reports on Web Portal event history, enrollment and licensing alone are available.

Reports Scheduler Schedule the automatic delivery of various reports to your email id  

Each and every report can be scheduled to be delivered to the administrator

 

Administrator receives only a daily summary report e-mail of past 24hr events in the self-service system

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

  • From the above comparison matrix it can be established that both ADSelfService Plus and Password Reset Pro are equally efficient in reducing helpdesk tickets through self-service password reset and account unlock. ADSelfService Plus is comparatively more flexible and user friendly with its arsenal of additional self-service features. This works to the advantage of enterprises by enabling easy adoption, security and control at the best value for money.
  • Password Reset Pro lacks several essential self-service features like Password Expiry Notification, Employee Directory Update, and Multi-Platform Password Synchronization. Furthermore, this software is reliant on several supporting pre-requisites and has a complex licensing model.
  • ADSelfService Plus, on the other hand, is a comprehensive IT self-service solution that transcends just self-service password reset and account unlock. ADSelfService Plus is the best solution for IT self-service, period.

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What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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  • Add-ons

    Failover and Secure Gateway Services
     
    Includes failover (high availability, load balancing) and secure gateway services (reverse proxy) that are essential for large enterprises.
    SMS Pack
     
    Allows you to use Clickatell, a third-party SMS gateway, to send notifications and MFA verification code via SMS.
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Disclaimer: ManageEngine does not guarantee the accuracy of any information presented in this document, and there is no commitment, expressed or implied, on ManageEngine’s part to update or otherwise amend this document. The furnishing of this document does not provide any license to patents, trademarks, copyrights or other intellectual property rights owned or held by ManageEngine.

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