ManageEngine ADSelfService Plus vs SysOp password tools Reset pro
The prime objective of Self-Service Password Reset software is to allow end-users who have forgotten their passwords or have been locked-out of their accounts, to securely reset their own passwords and unlock their accounts without helpdesk intervention. ManageEngine ADSelfService Plus and SysOp Tools Password Reset Pro are two different software products that serve this purpose. While the former packs in an array of compatible self-service features, the latter focuses solely on Password Reset and Account Unlock.
Key Differentiators that stimulate the adoption of ADSelfService Plus
over Password Reset Pro:
- Password/Account Expiry Notification and Multi-Platform Password Synchronizer for a comprehensive IT Self-Service Password management
- A well-defined ‘Security Center’ to customize varying degrees of two-factor authentication and CAPTCHA verification.
- Automated installation of Client Software (GINA/Credential Provider extension) on client computers for password reset/account unlock from Windows logon prompt.
- Complimentary features like Employee Self-Update, People Search and Organization Chart to further boost the self-service capabilities of users.
- A convenient user based licensing model that is most affordable.
Key Features ADSelfService Plus
| Key Features | Description | ManageEngine ADSelfService Plus Try now |
SysOp Tools Password Reset Pro |
|---|---|---|---|
| Password Reset | Users can reset their forgotten passwords without calling helpdesk | ||
| Account Unlock | Users can unlock their locked out accounts without calling helpdesk | ||
| Employee Directory Update | Employees can update their profile information in Active Directory | ||
| Password/Account Expiry Notification | Notify users to change password before it expires via email | ||
| Multi-Platform Password Synchronizer | Synchronize password and account changes across multiple platforms | ||
| Change Password | Users can change their password from anywhere, anytime | ||
| Employee Search | Users can search for their colleagues information | ||
| Built-in Reporting Mechanism | Reports on various aspects of user actions and their password status | ||
| Identity Verification Methods | Users identity are verified before they can reset their password or unlock their account | Security Q&A | SMS/Email based Verification code | Security Image | Security Word |
Add-on Features ManageEngine ADSelfService Plus
| Key Features | Description | ManageEngine ADSelfService Plus Try now |
SysOp Tools Password Reset Pro |
|---|---|---|---|
| Easy Installation and Deployment | Application can be installed without any pre-requisites |
Requires .NET framework v2.0 installed and IIS 6.0 or above with ASP.NET enabled |
|
| Multi-language support | Support for multiple languages |
15 languages supported |
|
| Client Software (GINA/Credential Provider) extension | Password Reset/Account Unlock from Windows logon screen (CTRL+ALT+DEL) | ||
| Restrict Inactive Users | Blacklist inactive users like disabled users, account expired users, deleted users, etc., for effective license management | ||
| Technician roles | Delegate different tasks to various users by designating them as Super Admin and Operator | ||
| Automatic Password Reset / Account Unlock | Expired passwords/locked-out accounts are automatically reset/unlocked | ||
| Multiple Self-Service Policies (OU-based) | Configure multiple self-service policies to allow different users to access different features |
Mulitple Enrollment Options
| Features | Description | ManageEngine ADSelfService Plus Try now |
Forefront Identity Manager |
|---|---|---|---|
| Enrollment reminders | Users can be asked to enroll by sending them an enrollment reminder via email | ||
| Auto Enrollment | Administrators can automatically enroll users without their intervention | ||
| Force enrollment | Users can be forced to enroll when they log in to their system |
Security and Convenience
| Features | Description | ManageEngine ADSelfService Plus Try now |
SysOp Tools Password Reset Pro |
|---|---|---|---|
| CAPTCHA Verification | Challenge-response test used to verify that login attempts are made by humans and not by a spam-sending computer | ||
| Block Users | Define a threshold for the number of unsuccessful attempts, after which the account will be blocked from accessing the self-service portal | ||
| Web Server in DMZ Feature | Securely deploy the application on the internet without compromising the core network | ||
| Password Strengtheners to facilitate stronger Password practice | |||
| Password Reset/Account Unlock Email Notifications | Notify users via e-mail upon successful password reset / change / account unlock | ||
| Password Strength level | Enforce an added layer of security to user passwords | ||
| Enforce Password History | Enforce Active Directory Password History Settings during password reset | ||
Reporting Capabilities:
| Feature | Description | ManageEngine ADSelfService Plus Try now |
SysOp Tools Password Reset Pro |
|---|---|---|---|
| User Reports | Reports on locked out users, soon-to-expire password users and password expired users | ||
| Pre-built reports | Pre-build reports on various aspect of the application, user password status, user actions and audit reports |
14+ reports under 3 categories: user reports, enrollment reports and audit reports |
Reports on Web Portal event history, enrollment and licensing alone are available. |
| Reports Scheduler | Schedule the automatic delivery of various reports to your email id |
Each and every report can be scheduled to be delivered to the administrator |
Administrator receives only a daily summary report e-mail of past 24hr events in the self-service system |
Can the solution be considered value for money?
Component-based pricing model
The Standard edition starts at $ 595 for 500 users
The professional version starts at $ 1195 for 500 users.
Conclusion
- From the above comparison matrix it can be established that both ADSelfService Plus and Password Reset Pro are equally efficient in reducing helpdesk tickets through self-service password reset and account unlock. ADSelfService Plus is comparatively more flexible and user friendly with its arsenal of additional self-service features. This works to the advantage of enterprises by enabling easy adoption, security and control at the best value for money.
- Password Reset Pro lacks several essential self-service features like Password Expiry Notification, Employee Directory Update, and Multi-Platform Password Synchronization. Furthermore, this software is reliant on several supporting pre-requisites and has a complex licensing model.
- ADSelfService Plus, on the other hand, is a comprehensive IT self-service solution that transcends just self-service password reset and account unlock. ADSelfService Plus is the best solution for IT self-service, period.
