Configuring SAML SSO for KnowledgeOwl

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and KnowledgeOwl


  1. Log in to ADSelfService Plus as an administrator.
  2. Navigate to  Configuration → Self-Service → Password Sync/Single Sign On → Add Application, and select KnowledgeOwl from the applications displayed.
    Note: You can also find KnowledgeOwl application that you need from the search bar located in the left pane or the alphabet wise navigation option in the right pane.
  3. Click IdP details in the top-right corner of the screen.
  4. In the pop-up screen that appears, note down the values of Entity ID, Login URL, Logout URL. and download the SSO certificate by clicking Download Certificate.
  5. IDP Details

KnowledgeOwl (Service Provider) configuration steps

  1. Now, log in to your KnowledgeOwl administrator account.
  2. Navigate to Settings → Basic.
  3. Note down the sub domain name. This will serves as the SP Identifier for KnowledgeOwl in ADSelfService Plus.

  4. Now, click Security in the toppane.

  5. For Default Login Page option, select SAML Login URL.
  6. Scroll down to SAML SSO Integration section, and in Enable SAML option, select Enable SAML SSO.
  7. In the iDP entityID and Login URL fields, enter the Login URL value that you had saved in Step 4 of Prerequisite.
  8. In the Logout URL field, enter the Logout URL value that you had saved in Step 4 of Prerequisite.
  9. Click Update Certificate. In the x509 Certificate field, click Choose and select the PEM certificate file you had saved in Step 4 of Prerequisite.

  10. Click Save.
  11. To test whether the SSO configuration was successful, click Map Reader Fields link. If you get an error, please check whether you’ve followed the above steps correctly.

ADSelfService Plus (Identity Provider) configuration steps

  1. Now, switch to ADSelfService Plus’ KnowledgeOwl configuration page.
  2. Enter the Application Name and Description.
  3. In the Assign Policies field, select the policies for which SSO need to be enabled.
    Note:ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy.
  4. Select Enable Single Sign-On.
  5. Enter the Domain Name of your KnowledgeOwl account. For example, if you use to log in to KnowledgeOwl, then is the domain name.
  6. In the SP Identifier field, enter the Sub Domain you had saved in Step 3 of KnowledgeOwl configuration.
  7. In the Name ID Format field, choose the format for the user login attribute value specific to the application.
  8. Note: Use Unspecified as the default option if you are unsure about the format of the login attribute value used by the application

  9. Click Add Application

    Your users should now be able to sign in to KnowledgeOwl through ADSelfService Plus.

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