Configuring SAML SSO for PagerDuty

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and PagerDuty.


  1. Login to ADSelfService Plus as an administrator.
  2. Navigate to  Configuration → Self-Service → Password Sync/Single Sign On → Add Application, and select PagerDuty from the applications displayed.
    Note: You can also find PagerDuty application that you need from the search bar located in the left pane or the alphabet wise navigation option in the right pane.
  3. Click IdP details in the top-right corner of the screen.
  4. In the pop-up that appears, copy the Login URL and download the SSO certificate by clicking on the Download SSO Certificate button.
  5. IDP Details

PagerDuty (Service Provider) configuration steps

  1. Login to PagerDuty with an administrator’s credentials.
  2. Under Configuration, choose Account Settings

  3. Under Account details, choose Single sign-on.

  4. Check SAML. Open the downloaded SSO certificate as a text file. Copy and paste the content it in the X.509 Certificate text field.

  5. Paste the Login URL and Logout URL, copied in Step 4 of Prerequisite, in the respective fields.
  6. You can enable auto-provisioning on first login.
  7. Click Save Changes.

ADSelfService Plus (Identity Provider) configuration steps

  1. Now, switch to ADSelfService Plus’ PagerDuty configuration page.
  2. Enter the Application Name and Description.
  3. In the Assign Policies field, select the policies for which SSO need to be enabled.
    Note:ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy.
  4. Select Enable Single Sign-On.
  5. Enter the Domain Name of your PagerDuty account. For example, if you use to log in to PagerDuty, then is the domain name.
  6. Enter the SP Identifier of your PagerDuty account in the SP Identifier field. For Eg: https://<sp_identifier>
  7. In the Name ID Format field, choose the format for the user login attribute value specific to the application.
  8. Note: Use Unspecified as the default option if you are unsure about the format of the login attribute value used by the application

  9. Click Add Application.
Note: For PagerDuty, both SP and IDP initiated flows are supported.
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