Configuring SAML SSO for SugarCRM

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and SugarCRM.


  1. Login to ADSelfService Plus as an administrator.
  2. Navigate to  Configuration → Self-Service → Password Sync/Single Sign On → Add Application, and select SugarCRM from the applications displayed.
    Note: You can also find SugarCRM application that you need from the search bar located in the left pane or the alphabet wise navigation option in the right pane.
  3. Click IdP details in the top-right corner of the screen.
  4. In the pop-up that appears, copy the Login URL and download the SSO certificate by clicking on the Download SSO Certificate.
  5. IDP Details

Showdme (Service Provider) configuration steps

  1. Login to SugarCRM with an administrator’s credentials.
  2. Navigate to Avatar and choose Administration

  3. Click Password Management.

  4. Under SAML Authentication, check Enable SAML Authentication.

  5. Paste the URL, copied in step 4 of Prerequisite, Login URL and SLO URL.
  6. Open the downloaded certificate as a text file. Copy and paste the content it in the X.509 Certificate text field.
  7. You can save the configuration.

ADSelfService Plus (Identity Provider) configuration steps

  1. Now, switch to ADSelfService Plus’ SugarCRM configuration page.
  2. Enter the Application Name and Description.
  3. In the Assign Policies field, select the policies for which SSO need to be enabled.
    Note:ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy.
  4. Select Enable Single Sign-On.
  5. Enter the Domain Name of your SugarCRM account. For example, if you use to log in to SugarCRM, then is the domain name.
  6. Enter the SugarCRM admin account Login URL in the SAML URL field.
  7. In the Name ID Format field, choose the format for the user login attribute value specific to the application.
  8. Note: Use Unspecified as the default option if you are unsure about the format of the login attribute value used by the application

  9. Click Add Application
  10. Note: For SugarCRM, single sign-on is supported for SP initiated flow.
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