Steps to configure ServiceNow accounts with ADSelfService Plus
Log in to the ADSelfService Plus web console with admin credentials.
Navigate to Configuration → Self-Service → Password Sync/ Single Sign On.
In the dashboard which displays the list of applications supported by ADSelfService Plus, click ServiceNow. The configuration page of ServiceNow is displayed.
From the Modules drop-down list, select Password Sync.
In the Instance Name, enter the instance URL of the ServiceNow account.
Enter an appropriate Display name.
Type the User Name and Password of the ServiceNow account in the respective fields. If the user account does not have read and write privileges to either sys_user.user_password or sys_user.locked_out, they must be provided manually.
Enter an appropriate Description.
From the Available Policies drop-down list, select the policies for which the synchronization of passwords must occur.
A. Privileges required to change password
Login to the ServiceNow web-console with admin credentials.
From the System Administrator drop-down box, select Elevate Roles.
Select the security_admin option and click OK.
Now select the Access Control tab from the System Security module.
In the Search field of the Name module, type sys_user.user_password. From the list displayed, select the sys_user.user_password field with read operation.
Click Insert a new row to add a new role. Click Update.
Back in the Search list, select the sys_user.user_password field with write operation. Add a new role by selecting Insert a new row and Update the changes.
B. Privileges required to unlock account
In the Search field of the Name module, type sys_user.locked_out. From the list displayed, select the sys_user.locked_out field with read operation. Add a new role by selecting Insert a new row and Update the changes.
Back in the Search list, select the sys_user.locked_out field with write operation. Add a new role by selecting Insert a new row and Update the changes.
Users with the privileged roles can now configure password synchronization between ServiceNow and Active Directory in ADSelfService Plus.