Configuring SAML SSO for FreshService

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and FreshService.

Prerequisite

  1. Login to ADSelfService Plus as an administrator.

  2. Navigate to Configuration → Self-service → Password Sync/Single Sign-on.

  3. Search for FreshService and select it.

  4. Click Download SSO Certificate link in the top-right corner of the screen.

  5. In the SSO/SAML Details pop-up that appears, copy the Login URL, Logout URL and SHA256 Ffingerprint.


FreshService (Service Provider) configuration steps

  1. Login to FreshService with an administrator’s credentials.
    (https://thinktodaytech.freshservice.com/helpdesk)

  2. Navigate to Admin → Helpdesk → Helpdesk Security..

    Screenshot

  3. Enable Single Sign on.

  4. Select SAML SSO.

  5. Paste the URL, copied in Step 5 of Prerequisite, in the Login URL and Logout URL fields.

  6. Paste the Fingerprint, copied in Step 5 of Prerequisite, in the Security Certificate Fingerprint text box. 

    Screenshot

  7. Click Save.

ADSelfService Plus (Identity Provider) configuration steps

  1. Now, switch to ADSelfService Plus’ FreshService configuration page.

  2. In the Domain Name field, enter the Domain Name of your email address.  For example, if you use johndoe@freshservice.com to log in to FreshService, then freshservice.com is the domain name.

  3. Enter the SP Identifier of your Freshservice account in the SP Identifier field. For Eg. https://<sp_identifier>.freshservice.com

  4. Provide a Description in the respective field.

  5. In the Available Policies field, click on the drop-down box and select the policies for which you wish to enable single sign-on.

  6. Click Save and log out of ADSelfService Plus.

      7. Your users should now be able to sign in to Freshservice through ADSelfService Plus.

For FreshService, both SP and IDP initiated flows are supported.

Go to Top
Copyright © 2020, ZOHO Corp. All Rights Reserved.
ManageEngine