Configuring SAML SSO for LiveChat

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and LiveChat.


  1. Login to ADSelfService Plus as an administrator.

  2. Navigate to Configuration → Self-service → Password Synchronizer..

  3. Locate and click on LiveChat in the list of applications provided.

  4. Click on the Download SSO Certificate link in the top-right corner of the screen.

  5. In the pop-up that appears, copy the Login URL and download the SSO certificate by clicking on the Download SSO Certificate.

LiveChat (Service Provider) configuration steps

  1. Login to LiveChat with an administrator’s credentials. (  

  2. Click Settings icon in the top.

  3. Navigate to Security → Agent Authentication.

  4. Choose Your own SAML implementation and click Configure

  5. Paste the URL, copied in step 5 of Prerequisite, in the Login URL.

  6. Open the downloaded certificate as a text file. Copy and paste the content it in the X.509 Certificate text field.

  7. Click Enable to complete the configuration.

ADSelfService Plus (Identity Provider) configuration steps

  1. Now, switch to ADSelfService Plus’ LiveChat configuration page.

  2. In the Domain Name field, enter the domain name of your email address. For example, if you use johndoe@  to log in to LiveChat, then LiveChat is the domain name.

  3. Enter the Livechat account email in the Admin email field. 

  4. Provide a Description in the respective field.

  5. In the Available Policies field, click on the drop-down box and select the policies for which you wish to enable single sign-on.

  6. Click Save and log out of ADSelfService Plus.

For LiveChat, single sign-on is supported for SP and IDP initiated flow.

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