Configuring SAML SSO for BMC Remedy Force

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and BMC Remedy Force.

Prerequisite

Login to ADSelfService Plus as an administrator.
Navigate to Configuration → Self-service → Password Sync/Single Sign-on.
Search for BMC Remedy Force and select it.
Click Download SSO Certificate link in the top-right corner of the screen.
In the SSO/SAML Details pop-up that appears, copy the Login URL and download the metadata file by clicking on the Download Metadata file.

BMC Remedy Force (Service Provider) configuration steps

Login to BMC Remedy Force with an administrator’s credentials.
Navigate to Set up → Security Controls → Single sign-on settings
Click New from metadata file. You can upload the metadata file in the respective field. (Refer Step 5 of Prerequisite).
Rename the Entity ID as "https://saml.remedyforce.com".
Click Save.
When you enable SAML, a Salesforce Login URL will be displayed. Note down the URL. This will serve as the SAML Redirect URL while configuring BMC Remedy Force with ADSelfService Plus.
To map SSO Login to login page:
1. Navigate to Domain Management → Domain
2. Edit domain settings.
3. Enable SSO Configuration and Choose Login Method.
4. Add the domain created or registered domain.
  Eg: https://purebmc.my.salesforce.cpm

ADSelfService Plus (Identity Provider) configuration steps

Now, switch to ADSelfService Plus’ BMC Remedy Force configuration page.
In the Domain Name field, enter the domain name of your email address. For example, if you use johndoe@bmcremedyforce.com to log in to BMC Remedy Force, then bmcremedyforce.com is the domain name.
In the SAML Redirect URL field, enter the URL you had copied in Step 6 of BMC Remedy Force configuration.
In the Available Policies field, click on the drop-down box and select the policies for which you wish to enable single sign-on.
Click Save and log out of ADSelfService Plus.

For BMC Remedy Force, both SP and IDP initiated flows are supported.