Configuring SAML SSO for Zendesk

These steps will guide you through setting up the single sign-on functionality between ADSelfService Plus and Zendesk.

Prerequisite

Login to ADSelfService Plus as an administrator.
Navigate to Configuration → Self-service → Password Sync/Single Sign-on.
Locate and click on Zendesk in the list of applications provided.
Click on the Download SSO Certificate link in the top-right corner of the screen.
In the pop-up that appears, copy the Login URL, Logout URL and download the SSO certificate by clicking on the Download SSO Certificate button.

Zendesk (Service Provider) configuration steps

Log in to Zendesk with administrator credentials.
Select Setup Single Sign-On (SSO) option from the Security tab.
In the SAML SSO URL field, enter the URL for signing into your system and Zendesk.(Refer Step 5 of Prerequisite)
In the Certificate Fingerprint field, enter the certificate fingerprint obtained from the product.(Refer Step 5 of Prerequisite)
In the Remote Logout URL, enter the URL for redirecting users to when they sign out.
(Refer Step 5 of Prerequisite)

The SAML Redirect URL for Zendesk account, It will be input in SAML Redirect URL field in the Step 3 of ADSelfService Plus configuration

ADSelfService Plus (Identity Provider) configuration steps

Now, switch to ADSelfService Plus’ Zendesk configuration page.

In the Domain Name field, enter the domain name of your email address. For example, if you use johndoe@thinktodaytech.com to log in to Zendesk Online, then thinktodaytech.com is the domain name.

Enter the SAML Redirect URL you had saved in Step 6 of Zendesk configuration.

Enter a Description for the connection.

In the Available Policies field, select the policies for which you wish to enable single sign-on.

Click Save.

Your users should now be able to sign in to Zendesk Online through ADSelfService Plus.

For Zendesk, both SP and IDP initiated flows are supported.

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