How to view your Self-Service Requests and their status?

Self-Service Requests

When the Self-Service Approval feature is enabled by the admin, certain self-service actions that you perform such as self-update and mail group subscription will be considered as a request and routed through the IT helpdesk in your organization for approval. Once the concerned person approves and executes your request, the changes will be updated in your company database.

For example, let’s say you update your mobile number in your company database (Active Directory) through the self-service portal. Instead of directly updating the data, a request is created and forwarded to the IT helpdesk. The concerned helpdesk staff will approve and execute your request, after which your mobile number will be updated in Active Directory.

Similarly, when you subscribe to a mail group through the self-service portal, the action will be considered as a request and it will be forwarded to the IT helpdesk. Once the request is approved and executed, you will be granted membership to the group.

Steps to view your Self-Service Requests and their status

To view the list of requests that you have created and their status, do the following:

1. Log in to the self-service portal with your user credentials.

2. Navigate to the Requests tab. Here you will see a list of requests that you have created.

3. From the drop-down menu select the request type that you want to view. You can choose from the following:

4. Click the Subject of a request to view its details. Here you can view the created time, priority, requester, input details, etc., of the request.

5. Whether your IT helpdesk approves and executes the request or disapproves it, the request will be closed and the details will be updated accordingly in the system.

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