Help Desk Assisted Self Password Reset & Account Unlock

Take control of users' self-service actions with approval workflow

ADSelfService Plus, the web-based self-service password management solution, allows help desk technicians and administrators to review and approve end-users' self-service actions such as password reset and account unlock. By enabling approval workflow for self-password reset and self-account unlock actions, help desk technicians gain the ability to verify users’ identities. A set of Active Directory attributes-based security questions such as ​What are the last five digits of your social security number?, What time of the day you were born?, etc., is used for identity verification.

A help desk software with approval workflow feature such as ADManager Plus is required for the review and approval process.

Download ADSelfService Plus

How it Works

Here's how the 'approval workflow' model works

Steps to Integrate
ADManager Plus with ADSelfService Plus

Click here to learn the steps involved in configuring the Self-Service Approval Workflow feature.

Download ADManager Plus

Benefits

Ensure security
and consistency

Take control of users' self-service actions and ensure that they are handled in a secure, consistent manner.

Significantly reduce
IT service request calls

The cost associated with users calling the help desk for booking IT service requests is significantly reduced.

OU and Group-based
configuration

You have the option to give certain users, like those in managers OU, a pure self-service experience by excluding them from self-service approval process.

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