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Password Management

Self-service password management

Up to 30 percent of IT help desk requests are related to password reset and account unlock management, according to Gartner. The number of password reset and account unlock requests are increasing, given the number of resources that require authentication for access. IT admins are forced to spend a substantial amount of time resetting passwords and unlocking accounts, rather than focusing on more pressing issues, due to improper password management. Would it not be great if users could take care of their own password-related issues?

ADSelfService Plus is an integrated self-service password management and single sign-on (SSO) solution that lets end users securely reset their Active Directory (AD) domain passwords, unlock their accounts, and update their personal information in AD from a secure web portal, without any help desk intervention.

With ADSelfService Plus, you can:

  • 1. Enable self-service password reset

    Let end users reset their own AD domain passwords from a secure web portal, their login screens, or their mobile device. Free your IT help desk from dealing with password-related tickets, and increase your employees' productivity by letting them solve their own password problems. Learn more about self-service password reset

  • 2. Configure self-service account unlock

    Most organizations resort to complex password policies, and force their users to reset their passwords frequently to ensure a secure AD environment. Consequently, users forget their passwords and get locked out of their own systems. With ADSelfService Plus' self-unlock account feature, all they have to do is prove their identity through the enforced authentication methods to unlock their accounts. Learn more about self-service account unlock

  • 3. Enable multi-factor authentication

    Secure self-service password reset, machine logins, application logins, and virtual private network (VPN) logins with advanced authentication techniques like biometrics, Google Authenticator, YubiKey Authenticator, and more. Learn more about Multi-factor Authentication(MFA)

  • 4. Implement single sign-on

    Streamline access to enterprise applications with SSO. Enable access to all SAML-enabled applications and custom applications from a single location, eliminating the need for different sets of usernames and passwords. Learn more about Single sign on(SSO)

  • 5. Synchronize passwords

    Allow users to maintain a single password across multiple platforms for easy management and alleviate password fatigue. This feature synchronizes password resets across a range of software as a service (SaaS) and on-premises applications in real time, making ADSelfService Plus the self-service identity management solution you need. Learn more about Password sychronization

  • 6. Self-update AD attributes

    Allow users to update information like name, job description, address, etc. by themselves, liberating the help desk of tiresome data entry tasks. Learn more about self-service AD Update

Users can access ADSelfService Plus from:

To learn more about other features, click here.

ADSelfService Plus employs multi-factor authentication so that users can perform self-service actions like self-service password reset or account unlock only after proving their identities. This ensures an extra layer of security and reduces the security threats associated with self-service. Users can establish their identities through any one of the following authentication options:

Benefits of using ADSelfService Plus to manage AD passwords


Improve ROI

View the decrease in costs incurred due to password reset and account lockout-related calls. Calculate how an ADSelfService Plus subscription can improve ROI here.


Reduce help desk calls

Make password-related help desk calls a thing of the past by choosing the leading self-service password management solution in the industry.


Enforce strong passwords

With the Password Policy Enforcer, ensure the passwords in your organization are equipped to fight modern password threats such as dictionary attacks, brute-force attacks, or password spraying.

This self-service password manager also enhances security by ensuring that users can reset their passwords or unlock their accounts only when they have enrolled with the product. You can ensure a 100 percent enrollment for the password self-service management tool with various enrollment options.

Self-service password reset tool for Windows AD, Office 365, etc.

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Some other benefits of ADSelfService Plus - Self Service Reset Password Management


Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

ADSelfService Plus trusted by

A single pane of glass for complete self service password management