Password reset tickets: the bane of both IT teams and end users. When the number of password reset tickets increases, IT teams often push more critical issues down the queue so users don't have to put their work on hold for too long while their passwords are reset. When left unchecked, password reset tickets can become expensive; since close to 30% of all help desk tickets can be attributed to forgotten passwords, it's unsurprising that several large businesses have spent over $1 million trying to resolve password-related help desk calls.
ADSelfService Plus is a self-service password management and single sign-on tool that enables users to reset their passwords on their own, without IT assistance, saving time and resources.
Witness drastic reductions in password-related tickets and help desk costs after deploying ADSelfService Plus.
Empower users to take responsibility for their own passwords and profile information. This will add value to their role in the organization while reducing the load of the help desk team.
Allow users to reset passwords and unlock their accounts from anywhere, at any time. You can also create different policies for different types of users in the organization according to their role and level of access to sensitive data.
Give administrators a holistic overview of their users' password status through several comprehensive reports. Apart from simplifying management, ADSelfService Plus makes collecting data for legal auditing easy.
ADSelfService Plus analyzes user risk factors and ensures that high-risk users face tougher or more authentication steps and low-risk users have an easier time while resetting their passwords. Admins can allow or restrict based on the users':
IP address source
Access request location
ADSelfService Plus enables admins to trigger a preconfigured authentication workflow once users initiate a password reset. It offers over 18 authentication techniques including biometrics and YubiKey to authenticate users during SSPR and account unlock. Some users have access to sensitive business data, and if their accounts are cracked by a malicious hacker, it can lead to disastrous consequences. To combat this, ADSelfService Plus offers admins the option to enforce different authentication flows for different types of users.
When paired with conditional access, ADSelfService Plus can be configured to adapt to various risk factors and add or reduce authentication prompts to enhance the user experience without impacting security.
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ADSelfService Plus supports multiple platforms including
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